Federal Data Center Technician - Manassas, VA - Active Full Scope Poly Required - SOC Support Services : Job Details

Federal Data Center Tech needed for a Direct hire opportunity with SOC's client to work in Manassas, VA.

* Must have an active TS/SCI with Full Scope Poly - Required *

Responsibilities:

* Ability to effectively communicate and answer customer inquiries.

* Provide exceptional customer service and resolutions in a time-efficient manner.

* Excellent problem-solving skills.

* Active listening and strong communication skills.

* Ability to adapt and work well in a Data Center environment.

* Resolve customer challenges and provide accurate and definitive information

* Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.

* Integrate technical knowledge and business understanding to create solutions for customer.

* Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.

* Mentor/consult with team members, other organizations, customers, and vendors on complex issues.

* Act as a consultant in service delivery business, technology, industry or specific application.

* Resolve technical and some business incidents independently.

* Mentor/assist less-experienced team members on complex incidents.

Qualifications:

* US Citizen, TS/SCI Security Clearance with Full Scope Poly Required

* Bachelor's degree preferred or Associate degree holder (technical field)

Knowledge and Skills:

* Direct, Data Center experience, 2+ years.

* Fluent in English, both written and verbal.

* Technologically savvy, excellent use of systems.

* Quick learner.

* Excellent communication skills, verbal and written.

* Experience with ServiceNow, Nlyte and Jira a big plus

* In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.

* Anticipate Customer needs, develop proposed solutions, and build consensus.

* Provide Mission Critical customer recommendations to improve processes.

* Experienced knowledge of change management process and tools in complex environment.

Employment Pre-requisites

The following requirements must be met to be eligible for this position: successful completion of a background investigation, drug urinalysis, and verified compliance with Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors.

Note: Any pay ranges displayed are estimations which may have been provided by job boards. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.

#INDSOC

Estimated Min Rate: $98000.00

Estimated Max Rate: $140000.00