Federal Work Study - ITS Helpdesk Specialist Student Assistant (Floyd) - Georgia Highlands College : Job Details

Job Summary

This position will provide assistance to ITS in the form of front-line support; assisting with helpdesk functions in the form of phone calls, emails,remote support, and walk-in clients.

Georgia Highlands College offers excellent opportunities for students to grow their skills while furthering their education.

Responsibilities

* Provides frontline telephone, email, web, remote and in-person client and technical support to faculty, staff, and students

* Creates tickets in ITS Ticketing system for helpdesk resolution and tracking

* Assists Client Technology Specialists with providing services to end-users

* Assists with projects within the Information Technology Services Division

* Performs related duties

Required Qualifications

* Must be currently enrolled at Georgia Highlands College

* Must be Pell Grant eligible (FAFSA)

* Must be making Satisfactory Academic Progress (SAP)

* Must have an unmet need based on total cost of attendance of student

Proposed Salary

$12.00 per hour

Optional Documents to Attach

* Resume

* Cover Letter

Knowledge, Skills, & Abilities

* Excellent customer service skills

* Knowledge of information technology systems and internal controls

* Knowledge of information technology best practices

* Skill in the analysis of problems and the development and implementation of solutions

* Skill in oral and written communication

Contact Information

For more information or questions about a job posting, please contact Human Resources by email at [email protected]

For technical support, please contact the Shared Services Center at (877) ###-#### or [email protected]

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Highlands College, as determined by Georgia Highlands College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check.

Equal Employment Opportunity

Georgia Highlands College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.