FFC General Manager - Lowe's : Job Details

Your ImpactThe primary purpose of this role is to oversee the Flatbed Fulfillment Center (FFC) operations. This includes responsibility for communicating and bringing to life the strategy and vision for FFC operations. This position is responsible for directing a high performing team that is accountable for handling product safely, efficiently, and effectively as it moves through the facility. The FFC General Manager collaborates with leaders to monitor production volume by developing and executing short- and long-term operational strategies providing direction to Operation Managers and Supervisors overseeing inbound and outbound operations. The FFC General Manager must respond quickly to changing workflow conditions and contribute positively to the facility's key performance indicators. The FFC General Manager ensures site connectivity and relationships with stores, corporate, Supply Chain (SC), and other stakeholders. The FFC General Manager must be able to mentor and build a culture of safety among associates to achieve a safe working environment and exhibit strong customer relations skills. This role champions and leads culture-building activities and nurtures a positive engaging culture.Key ResponsibilitiesServes as the on-site manager and leader of FFC.Responsible for the execution of all functions at the facility, including: the daily, weekly, and annual operational planning and execution to meet distribution center and store service requirements.Manages recruiting and strategic labor planning in partnership with Talent Acquisition and HR.Drives continuous improvement to meet and exceed business objectives.Establishes and delivers targets for safety, efficiency, and quality.Develops and delivers comprehensive peak season strategies.Collaborates closely with operations team to provide an unmatched customer experience.Builds culture and develops leaders by inspiring and empowering associates and embodying Lowe's core values.Communicates effectively with Operations Managers and Supervisors regarding business objectives, safety issues, current issues, upcoming events, and demand for the day.Sets Operations Managers and Supervisors up for success to achieve or exceed key performance indicators, safety, performance, and budget targets.Manages relationships with the distribution centers, local community, suppliers to the facility, corporate constituents of the facility, and customer experience from an end-to-end perspective.Gains the stakeholder buy-in necessary for the successful execution of the customer experience optimization strategy and plans.Manages designated work stream to meet customer and business needs by translating business plans into tactical action items.Ensures all corporate policies and procedures are adhered to and short- and long-term plans are implemented.Develops and nurtures a positive, focused, and productive work environment for all associates.Effective stewardship of Lowe's corporate resources.Builds collaborative, cross-functional relationships, hiring, training, and developing talent for growth opportunities.Delegates responsibilities fostering open dialogue amongst associates.Works closely with associates to set goals and provides open feedback and coaching to drive performance improvement.Aligns team efforts building accountability and measuring progress in achieving results.Identifies and addresses improvement opportunities leading the entire facility through change.Ensures all safety policies and procedures are implemented and observed, and that equipment and work areas are neat, clean, and well organized.Minimum QualificationsBachelor's Degree - Supply Chain Operations or a related field, or equivalent combination of education and experience7+ years of operations experience in a large volume center environment4+ years of leadership experience with direct reports, including experience leading managersPreferred Skills/ExperienceExperience in customer service, retail, or call centerLean Six Sigma certification (yellow belt or above)About Lowe'sLowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.#J-18808-Ljbffr