Field Base Community Health Worker - Multiple Cities, NJ - UnitedHealth Group : Job Details

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. Interesting in learning to work with medically complex patients who may be experiencing significant addiction and/or behavioral health conditions is important for this role.

This position is full-time (40 hours/week) Monday - Friday. normal business hours between 8:00am to 5:00pm. It may be necessary, given the business need, to work occasional overtime. This position is a combination of telephonic and field-based with a home-based office. You will work from home when not in the field.

Location: Ocean, Burlington, Mercer, Camden, Gloucester and surrounding cities, NJ

If you are located within near Ocean, Burlington, Mercer, Camden, Gloucester, or other surrounding cities in New Jersey, you will have the flexibility to work remotely* as you take on some tough challenges.

This is a Field Based role with a Home-Based office.

Primary Responsibilities:

• Create a positive experience and relationship with the member
• Help member set goals and develop a care plan to achieve those goals
• Proactively engage the member to manage their own health and healthcare
• Support the member to improve their wellbeing by staying out of the hospital, and attend regular visits to their primary physician
• As needed, help the member engage with mental health and substance use treatment
• Support the member to ensure pick-up of their prescriptions
• Provide member education on community resources and benefits
• Conduct post discharge activities from hospital facility and support connection to social services
• Support member to engage in work or volunteer activities, if desired, and develop stronger social supports through deeper connections with friends, family, and their community
• Partner with care team (community, providers, internal staff)
• Knowledge and continued learning of community cultures and values

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR 4+ years of equivalent community outreach work experience
• 1+ years of field-based experience
• 1+ years experience of knowledge of the resources available, culture, and values in the community
• Must reside within a commutable distance to Ocean, Burlington, Mercer, Camden, Gloucester and surrounding cities, NJ
• Valid Driver's license, current automobile insurance with access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
• Ability to travel locally, up to 100 miles round trip and up to 50% of the time
• Intermediate level of computer proficiency (including Microsoft Outlook, Teams) and be able to use multiple web applications
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)

Preferred Qualifications:

• Associate degree (or higher) in a health-related field
• LPN (Licensed Practical Nurse) Licensure or CNA / HHA
• Community Health Worker (CHW) Accreditation
• Experience working in Managed Care
• Knowledge of Medicaid/Medicare population

Soft Skills:

• Strong communication and customer service skills both in person and via phone
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with others
• Strong organizational and time management skills
• Ability to work in a fluid environment
• Ability to multi-task and prioritize tasks to meet all deadlines

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

New Jersey Residents Only: The hourly range for New Jersey residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.