Field Collections Representative II - Questar Gas Company : Job Details

Posting End Date: October 15, 2024 Employee Type: Regular-Full time Union/Non: This is a non-union position We are thrilled to bring a Field Collections Representative II onto theEnbridge Team! Do you have an understanding of billing systems and processes in addition to customer account systems ? Then look no further as we have the perfect opportunity for you. Our Field Collections Representative II will perform gas service disconnection on customer premises, assist with training of newly hired collections representatives, perform analyses and work in the elements to visit customer premises to deliver termination notices. We offer medical, dental, 401K, tuition reimbursement and so much more to our employees! We encourage you to apply today to be considered for this outstanding opportunity! What you will do:

• Responsible for processes related to customer credit and collections functions
• Visits customer premises to deliver termination notices
• Performs gas service disconnection at customer premises for accounts that have not responded to termination notices
• Assists with the training of newly hired field collections representatives
• Will be assigned specialized collections routes which would include but not be limited to, working high dollar collections routes, and potential overnight travel outside of normal work areas
• Driving a company vehicle on company business 6-8 hours a day
• Perform duties safety in all types of weather
• Perform analyses using defined guidelines, processes and procedures to assist in a variety of routine credit and collections activities, including but not limited to monitoring and providing customer contact on exception situations for high dollar delinquency, deposits warning/requests, customer payment arrangements, energy assistance programs, agency pledges, medical authorizations, and disconnections of service due to non-payment
• Provides analysis and determination of unauthorized use of service (fraud/theft), bills for such service and works with customer to ensure payment is made
• Collaborates with other Enbridge Gas Utah groups within and outside customer experience Who you are : You have:
  • 2-3 years of directly related experience along with a High School Diploma/GED and the basic understanding of billing system and processes for various rate schedules in addition to working knowledge of customer account systems
  • Knowledge and understanding of company policies and procedures, including credit policy, energy assistance programs (including state assistance programs and system functions), payment plans, conservation programs, etc.
  • A valid driver's license that will be verified upon hire and can maintain an acceptable driving record while also being able to wear a company uniform and use basic hand tools You can:
    • Read and follow maps/mapping systems while working with smart phone apps and programs
    • Multitask and handle a wide variety of duties and responsibilities while being able to establish and maintain strong working rapport with collaborative partners
    • Undergo random drug and/or alcohol testing with satisfactory results subject to DOT and company requirements depending on specific job duties while also maintaining required Operator Qualifications for a position, after attending company schooling
    • See objects at close range and to see in the distance and to determine the distance and relationship between objects while following company safety practices and policies You are:
      • An excellent written and verbal communicator (in person and over the phone) with the ability to read and record figures accurately
      • Able to prioritize work and exercise limited amount of discretion in performance of duties and responsibilities while working independently with minimal supervision
      • An analytical problem solver who can learn quickly, apply knowledge and judgment, problem-solve, take action and follow through
      • Proficient with Microsoft Excel, Word, PowerPoint, Publisher, process-mapping, and database applications Working Conditions:
        • Work performed in the field 100% of the time being exposed to cold/heat and working around landscaping (tress, bushes, fences, etc.) to access gas meters for shut offs where you'll need to walk 3-7 miles a day in all types of weather conditions while getting in and out of a car up to 100 times a day. In addition, you will be exposed to animals and insects on a weekly basis handling these situations safely #topemployer Physical Requirements include but are not limited to: Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time. In addition, will have frequent bending, squatting, twisting, pushing, pulling, and climbing flights of stairs Mental Requirements (Both Field & Office) include but are not limited to: Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone. Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer .We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected] . Information For Applicants:
          • Applications can be submitted via our online recruiting system only.
          • We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
          • Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.enbridge.com