Field/League/Tournament Marshal - Eastern Sports Management : Job Details

DescriptionField/League/Tournament MarshalThe Field/League/Tournament (F/L/T) Marshall is responsible for the safety of all individuals at the property, including players, coaches, officials, spectators, and employees. The F/L/T Marshal enforces all the rules and policies of the property and removes those who choose to not abide by the rules and policies. The F/L/T Marshal is instrumental in de-escalating emotional situations and keeping order on the property. The F/L/T Marshal reports directly to the Sports Director and to the Manager on Duty.Essential Duties and Responsibilities

• Ensure rosters and player identification match registration documents
• Ensure all players have paid prior to participation
• Provide courteous and friendly service to all guests
• Resolve guest complaints with or without the assistance of supervisory personnel
• Monitor and limit access to player and spectator areas to those authorized
• Ensure games areas are properly configured prior to the commencement of play
• Ensure games begin and conclude on time
• Respond to any unusual circumstances (e.g. accidents, injuries, altercations, etc.)
• Ensure Manager on Duty is aware of progress/status of play and unusual circumstances
• Monitor event areas for unusual activity
• Act as scorekeeper as required
• Observe referees and game play to help shape parity and quality of leagues
• Complete end-of-shift reports in accordance with property standard procedures
• Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (Sports Director, Manager on Duty, etc.) and/or the General Manager

Requirements

• Demonstrated leadership ability
• Must be at least 18 years of age
• Must successfully complete a criminal background check prior to hiring
• Display strong verbal communication skills
• Display professionalism in appearance and interaction with guests
• Detail oriented and possess outstanding organizational skills
• Ability to remain calm and focused in a high-volume, fast-paced environment
• Ability to work in difficult and stressful environments
• Ability to prioritize and perform multiple tasks simultaneously
• Ability to remain calm and professional in emergency situations
• Availability to work evenings, weekends, and holidays if necessary

QualificationsEducation and/or Experience: No prior experience or training is required. Experience managing large groups of people or de-escalating emotionally charged situations is highly preferred. Language Skills: Ability to communicate with guests/participants in English. Other language skills are desirable.Mathematical Skills: No math skills higher than basic addition and subtraction is required.Computer Skills: Use of a windows-based workstation and associated property-specific software for the management of leagues and/or tournaments is required.Physical Demands: Standing: Constantly (>66%)Sitting: Rarely (