Field Manager - Communities In School of San Antonio : Job Details

DescriptionJob DescriptionThe Field Manager will be responsible for supervising a team of field staff who work directly on school campuses providing professional, accessible services to at-risk students and their families. The Field Manager will collaborate with school administration and district level staff to ensure the effectiveness of CIS-SA programming and the field staff they oversee.About Communities In Schools of San Antonio:Communities In Schools of San Antonio is part of a national organization, Communities In Schools®, that ensures every student, regardless of race, zip code, or socioeconomic background has what they need to realize their potential in school and beyond. Working directly in over 100 schools across 12 San Antonio school districts, we connect students to caring adults and community resources that help them overcome the barriers that stand between them and a brighter future. We are seeking a passionate, committed, and value-oriented individual to join our team. You will be part of a powerful movement for change, where our staff are committed to shaping an equitable path to education for future generations.Primary Responsibilities & Essential Functions(The following statements describe the general purpose and responsibilities assigned and should not be construed as an exhaustive list of all responsibilities, skills, efforts, or working conditions that may be assigned or skills that may be required.)Management & Leadership

• Supervise and manage field staff assigned to cluster in order to ensure CIS-SA field staff is on track to meet performance goals.
• Develop and implement communication strategies to ensure the effective flow of critical information, while clearly communicating supervisor expectations that align with program and agency policies and procedures.
• Motivates assigned staff by providing positive feedback, gathering input, and promoting a growth mindset and environment of continuous improvement.
• Effectively communicate program goals, directives, and information from the Program Operations team and other agency departments to field staff in a timely manner.
• Provide continuous coaching, skills development, and performance management to include progress toward caseload & campus/program goals.
• Develop support plans for assigned field staff based on individualized staff and campus/program needs.
• Communicate site-based needs and feedback to Program Operations team to strengthen program design and implementation.

Program Operations

• Collaborate and consult with school personnel, district level staff, or designated liaisons to ensure assigned field staff are planning & delivering services that impact campus, district, and student goals.
• Assure the adherence to all contractual and grant provisions by managing and reporting progress on grants and projects assigned.
• Utilize and communicate data to assess and demonstrate program effectiveness.
• Manage and oversee site/program budgets and ensure appropriate expenditures according to funding guidelines.
• Oversee quality of programming through regular site visits, collaboration with school/district administration, review of staff data, monthly reports, campus service delivery plan, and file monitoring.
• Provide caseload monitoring and staff progress toward campus/program goals by reviewing database reports, addressing red flags, monitoring findings, and/or creating a plan with staff that includes action steps toward meeting goals.
• Support program needs by coordinating and distributing, best practices & resources that support the CIS program mission and model.
• Develop and strengthen volunteer and community partnerships by connecting and managing internal and external resources that support assigned program goals.
• Schedule and facilitate principal visits & meetings at minimum twice a school year, or as needed to educate school staff about the CIS-SA campus integration model and to seek input and monitor and document program progress toward goals.
• Provide cross-departmental support for the overall goals of the agency. Perform other duties as necessary to implement & manage effective programs.

Training & Support

• Train field staff in CIS-SA program development and implementation
• Train field staff in use of local data base
• Participate in the on boarding & training process of new hires.
• Provide ongoing training in conjunction with Program Local Operating Procedures to support field staff in effectiveness of service delivery.
• Develop, implement, and communicate clear action plans to assist staff in meeting agency and campus/program goals.
• Support the recruitment, interviewing, selection, and placement process of well-qualified field staff.
• Evaluate and document performance issues as needed in conjunction with the agency Progressive Discipline Process

Project Management

• Oversee special projects & grants assigned, including development, implementation, monitoring/evaluating, and reporting according to program requirements.
• Create long and short-term plans including setting targets for milestones and adhering to deadlines for all assigned projects and grants.
• Organizing and managing resources to bring about the successful completion of assigned project goals and objectives.
• Communicate updates, successes and any pertinent information to internal and external stakeholders involved with special projects.

Administration

• Manage approved work schedule and timesheets.
• Manage and approve timecards for direct reports.
• Complete performance evaluation for all direct reports on a yearly basis.
• Ensure the completion of required programmatic reports.
• Attend and engage in all meetings as required.
• Participate and engage in professional development and training opportunities to obtain or improve knowledge and skills.
• Provide cross-departmental support for the overall goals of the agency.

Exhibit CIS Core Values:

• Passion
• Compassion
• Collaboration
• Optimism
• Adaptability

Supervisory Responsibility

• Provides direction to assigned direct reports.
• Provides continuous coaching, professional development, and performance management.
• Plans, assigns, and directs work products.
• Responds to and address employee suggestions, questions and/or concerns.

Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work generally are Monday through Friday, 8a.m. to 5p.m. Employees may be required to adjust daily work hours based on location/site (i.e., 7:30-4:00pm) and changes in work hours for summer, June-August (i.e., Mon-Thurs 7:00am-5:30pm). This position on occasion requires long hours and weekend work.Benefits: CIS-SA provides a comprehensive benefits package in addition to pay to include holiday pay based on school district calendars.COMMUNITIES IN SCHOOLS DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, GENDER, RELIGION, NATIONAL ORIGIN, AGE, DISABILITY, OR ANY OTHER BASIS PROHIBITED BY LOCAL, STATE, OR FEDERAL LAW.RequirementsRequired Education and Experience

• Minimum Master's Degree in Counseling, Social Work or Clinical Mental Health and 3 years' related work experience.
• For Clinical Teams only: LPC, LMFT, or LCSW required with 4 years relevant field experience.
• Excellent communication skills, verbal and written with ability to effectively understand needs, convey information and collaborate on solutions.
• Experience supervising or leading others to include volunteers, interns, or employees.
• Proficiency in the use of computers for: word processing, databases, spreadsheets, e-mail, internet.
• Experience with program delivery to at-risk populations and identifying barriers to success, developing practical solutions, creating action plans, providing supports, and advocating for resources.
• Understanding and respecting diverse cultural backgrounds and perspectives.
• Experience with case management processes.
• Proven ability to set priorities, manage multiple responsibilities, meet deadlines and work with minimal supervision.
• Ability to articulate program goals in a public setting.
• Experience working with youth and families.
• Experience effectively managing multiple projects.
• Excellent time management skills.
• Adaptable to diverse work environments, frequent changes, and various leadership styles.
• Collecting and analyzing feedback, information, and data to inform decision making and strategies.
• Knowledge of social service resources that can support social, emotional, and academic needs.
• Experience working in a non-profit and/or school setting.

Preferred Education and Experience

• Proven ability to effectively lead a team.
• Project management experience
• Experience with case management database.
• Bilingual ability in Spanish and English

Additional Eligibility Qualifications/Requirements

• A willingness to follow the CIS-SA model, be adaptable to client and system change, and coordinate efforts in a collaborative team environment
• Maintain confidentiality and professional and ethical behavior in all interactions.
• Must have reliable transportation.
• Ability to pass a criminal history background check.

Qualifications/Competencies

• Ethical Decision Making: Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
• Plan: Determine strategies to move the organization forward, set goals, create, and implement actions plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.