Field Operations Manager - ABM : Job Details

The Field Operations Manager, Operations will assume ownership for contracted services at a building or campus and will lead operational and administrative activities while maintaining effective cost control measures. This position will oversee recruiting, safety, productivity, and quality of operations.

Essential Functions

• Establish and maintain strong client relationships with assigned account(s).
• Identify areas of opportunity and lead the team to implement process changes in a positive and effective manner.
• Promote a strong safety culture and safe work environment.
• Effectively recruit, manage, and lead a team of professional employees and supervisors with focus on continuous improvement.
• Motivate and develop the team while supporting organizational change.
• Ensure work assignments and schedules meet department, facility, and contractual needs; plan, develop, and assign work schedules to ensure service delivery expectations are achieved.
• Perform daily quality control inspections to ensure quality standards are met or exceeded.
• Adapt departmental plans and priorities to adapt to operational challenges.
• Perform time studies to optimize operational tasks, schedules, and staff allocation.
• Look for opportunities to increase revenue by providing additional or periodic services to the client.
• Drive performance management in performance reviews, setting clear job expectations, coaching and directing staff, and using disciplinary action when necessary.
• Special projects and other duties as assigned.

Required Qualifications

Education:

• Bachelor's degree or equivalent experience.

Experience:

• 3 to 5 years of experience, including 2 years of supervisory experience.
• Warehouse or Janitorial experience.

Licenses:

• Valid state issued driver's license.

Other:

• Ability to adjust work schedule as needed to support the operation.
• Solid business acumen and basic accounting principles.
• Working knowledge of OSHA safety standards and regulations.
• Ability to grow strong relationships across all levels of the organization.
• Ability to work through ambiguity and maintain composure in a variety of situations.
• Passion for excellence backed by a track record of accountability, collaboration, and integrity.
• Ability to effectively lead a staff of direct reports.
• Exceptional verbal and written communication, interpersonal, consultative, and negotiation skills.
• Ability to work in a fast-paced work environment balancing multiple projects and embracing change.
• Ability to resolve issues under tight timeframes and pressure.
• Ability to prioritize assignments and projects and to multi-task within restricted time constraints.
• Excellent written and verbal communication, team building, and planning skills.
• Excellent time management and organizational skills, detail orientation with solid analytical, troubleshooting, and decision-making skills
• Strong interpersonal skills; ability to develop productive business relationships; and ability to influence and educate key internal clients.

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