Field Operations Manager - STERIS Canada Corporation : Job Details

Job Category: Service/Technical Services

Location: Manhattan, NY, US, 10001

Workplace Type: Remote

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

This role will be a hands-on operational leader within the Service Operations division, managing an average total headcount of 7-15 direct reports that provide on-site surgical instrument repair and cleaning.This role requires travel by driving a motor vehicle. If offered this position, STERIS will run a 7-year driving record check as part of our onboarding process.This is a remote-based customer-facing position. To support and service our Customers in this assigned territory, candidates must be based out of New York.

• Stays updated, ensures compliance, and models required safety procedures and requirements of mobile lab operations, including safety, regulatory, and the use, care, and maintenance of company and Customer assets (tools, P-Card, systems, and related equipment).
• Leads/supports continuous improvement, training, and other operational initiatives.
• Acts as the first escalation point for Customer and employee issues that exceed Repair Specialist authority, including determining if other support is required (Area Operations Manager, HR, HSE).
• Manages and tracks Customer trends and utilizes insights to provide timely coaching to employees and feedback to leadership to quickly adapt and capitalize on opportunities and minimize risk.
• Strategizes with STERIS sales and service teams to develop and optimize new and existing business.
• Responsible for performance management, coaching, and disciplinary action for the mobile teams supported, employee adherence to compliance and safety protocols, training management, and resource planning.

High School Diploma or GED

• Associates degree and 3 years of surgical instrument experience with 1 year of leadership.
• In lieu of an Associates degree, must have 7 years of relevant work experience, including demonstrated skills in surgical instrument repair, leading others, experience in Customer Service/Sales environment with frequent Customer contact and daily operational/support activities.
• Must have strong verbal and written communication skills.
• Strong Microsoft experience required.
• Must be 21 years old to meet FMCSA requirements for commercial driving.
• Must have a valid driver's license with an acceptable driving record.
• Must be able to pass a DOT medical exam.
• This role will have 100% field-based presence with overnight travel up to 50%, based on the size of territory.
• Must be compliant with hospital/Customer credentialing requirements.

Pay range for this opportunity is $78,500.00 - $109,987.50. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than the range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law.