Field Representative I, Fulfillment - Ricoh Americas Corporation : Job Details

POSITION PROFILE

This position will support a kiosk and locker service at a customer site. Duties include data entry, receiving, inventorying, and placing parts into a kiosk and/or locker devices. Role is responsible for receiving assets for distribution and handling all steps to record and report data accurately. This role includes physically placing assets and parts into kiosk and lockers and retrieving to prepare items for shipment. Reporting of all activity will be required using customer database, spreadsheets, and written communication. Setting is in a corporate mailroom environment.

JOB DUTIES AND RESPONSIBILITIES

* Data Entry with proficient accuracy

* Maintains records for management reports and inventories of supplies needed.

* Administrative Support as requested

* May travel between customer's buildings.

* Performs duties related to the shipping of materials.

* Performs duties related to the receiving of materials.

* Performs other duties as assigned.

* Comfortable working independently with minimal supervision

QUALIFICATIONS (Education, Experience and Certifications)

* Requires high school diploma or GED and2-3 years of related work experience.

* Some related copy job experience, preferably in a high production, mechanically sophisticated print environment, is preferred.

* Requires valid driver's license and minimum levels of auto insurance coverage per policy.

* Requires ability to learn complex production and/or communication systems, such as client-specific mainframe applications.

KNOWLEDGE, SKILLS AND ABILITIES

* Working knowledge of copier and other related equipment and repair is preferred.

* Requires knowledge and understanding of shipping/receiving procedures.

* Basis electronics knowledge is preferred.

* Possesses ability to work independently and flexibly to complete projects.

* Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.

* Possesses ability to comprehend instructions concerning mail delivery.

* Possesses troubleshooting and problem-solving skills.

* Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.

* Possesses excellent customer relations skills and excellent verbal communication skills.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

* Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.

* Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.

* Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.

* Dealing with tight deadlines and quick turnaround times imposes high stress levels.

* Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.