Field Service Coordinator - GEA : Job Details

GEA is one of the world's largest systems suppliers for the food, beverage, and pharmaceutical sectors. Approximately 18,000 employees in more than 50 countries contribute significantly to GEA's success - come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Responsibilities / Tasks

• Provide general office support to the Regional manager, Team Lead, and service technicians. inputting data into weekly and monthly reports to management, presenting feedback to management about open orders.

• Enter work orders into the CRM/SAP/ ERP systems.

• Create new accounts in CRM & submit requests to edit/update accounts as needed.

• Create pick lists and shipping documents for the parts warehouse; provide Team Lead and field service technician with the corresponding tracking information.

• Generate service invoices and send to customer / enter in invoicing portal.

• Support the team lead quoting, scheduling service technicians on service request.

• Communicate with other internal departments concerning shipment of parts and return of parts, delivery dates and status of orders, invoices, and assistance from finance with customer accounts.

• Manage workflow within your assigned tasks daily, weekly, and monthly ensuring that deadlines are met, and work is completed correctly.

• Service follow-ups, call to customers. (how was the service, any issues, would you like to schedule your next service visit.)

• Provide Back Up for other admin areas/locations as needed.

• All other duties as assigned or directed by management.

Your Profile / Qualifications

• Trade School or High School Diploma
• Business Administration or Engineering, preferred.
• 5+ years of front-line experience with customers
• Team leadership experience preferred.
• Strong technical knowledge of equipment
• Work experience within management of a service organization
• Deep practical know-how and experience with the maintenance of pertinent product group
• English      
• Good leadership and organization skills
• Ability to network and build relationships.  
• Deep understanding of business    
• Strong communicator, good networker
• Strongly innovative thinking, adaptive to change
• Very good analytical capabilities, problem-solving skills       
• Takes ownership of the work, successes, and mistakes   
•   Strong emotional intelligence
• Proven experience in conflict resolution
• Strategic Thinking

• Associates Degree or University Degree in Engineering/Business Administration or equivalent educational level
• Min 3 - 5 years' relevant experience and knowledge of the specific market and applications in the food, beverage and pharmaceutical industries.
• Deep understanding of business on a local scale with developed focus on customer needs and fulfilment of customer expectations
• Open-minded and solution oriented, strong problem solving skills
• Team player, good net-worker and negotiator
• Very good communication skills, strong sales person
• Strong customer orientation - Ability to engage with customers at different level

GEA offers competitive pay and great benefits.

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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