Field Service Engineer II - Omnicell : Job Details

Note: All candidates must be located withing driving distance to Hanover, New Hampshire.

Field Service Engineer Level I Responsibilities and Qualifications:

* Responsibilities:

* Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions.

* Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.

* Basic Qualifications:

* Bachelor's Degree in Engineering/Technology or related discipline; or

* Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

* Preferred Qualifications:

* Bachelor's Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.

* Coursework in Network Engineering, Robotics, or Electronics.

* Experience working in a hospital environment.

Field Service Engineer Level II Responsibilities and Qualifications:

* Responsibilities:

* Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.

* Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.

* Provide coaching and mentoring as needed.

* Basic Qualifications:

* Bachelor's Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR

* Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

* Preferred Qualifications:

* Bachelor's Degree in Engineering/Technology or related discipline and one year experience troubleshooting and repairing electronic, mechanical, or computer devices.

* Coursework in Network Engineering, Robotics, or Electronics.

* Experience working in a hospital environment.

* Knowledge of FDA regulations for medical devices and Quality Management Systems.

Shared Responsibilities for both Levels:

* Thoroughly document all service events according to Omnicell's policies and procedures.

* Meet company guidelines for response time and service levels.

* Escalate product bugs, malfunctions, and design issues through support channels.

* Participate in various staff meetings.

* Maintain service quality and customer satisfaction.

* Manage parts inventory and return materials process.

Work Conditions for both Levels:

* Must be able to lift 50 lbs. to approximately 5 ft. high.

* Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.

* Frequent local travel in the primary area.

* Backup support in adjacent areas as needed.

* Provide work area at home and space for trunk stock inventory.

Note: The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition.