Field Service Engineer - Schenck : Job Details

The Field Service Engineer will provide customer service and technical support by installing equipment, investigating, resolving customer reports of technical problems, and eliminating future operational or service difficulties by performing the following duties:This position covers the Northeast region. The ideal candidate lives in the Long Island, NY area. Commissions, calibrates, and services new or modified equipment at customer's facility to ensure full functionality according to specifications. Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem. Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action. Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs. Provides on-site technical assistance to help troubleshoot and repair equipment. Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.