Field Service Fleet Support Technician IV - Rivian : Job Details

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Field Service Fleet Support Technician IV will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus. Responsibilities Support the launch of our Electric Delivery Vehicle (EDV) operations in new markets - training service teams to manage the B2B process, schedule appointments, and communicate with our delivery service partners (DSPs) Train and support EDV service processes for new service centers Responsible for ensuring establishment of safe service business practices and processes Support set up, training, and Launch at upcoming Service Centers   Provide support to the field to support the Service organization Support, Train, Coach, and Mentor other technicians as assigned  Able to work independently performing mobile repairs  Perform diagnosis, repairs, installations, and inspections on vehicles  Diagnose and repair moderate to complex electrical and mechanical vehicle issues  Support campaigns and containment initiatives  Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment  Maintain high quality work and efficiency while working with little supervision  Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment   Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment  Follow Rivian repair procedures with efficiency without compromising quality and safety  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Qualifications Automotive Technology/Technician Degree or equivalent experience  5 or more years of automotive experience  3 or more years of EV experience  Experience using a variety of test tools including a PICO-scope, PCAN, Kvaser Memorator, & breakout box  Experience in bumper-to-bumper diagnosis and repair  Hybrid repair background a plus  OEM Certified Master Technician is a plus  OEM Specific Technician Training is a plus  Strong Mechanical and Electrical diagnostics experience, including high voltage systems  Strong written and communications skills  Strong organizational skills with attention to detail  Has had experience mentoring and coaching other technicians  Ability to drive non-commercial truck and trailer    Ability to travel as needed (up to 80% or extended assignments) and work in service center locations or offsite with our B2B partners Must possess avalid driver's license, and have a clean driving record  Experience working in start-up environments preferred  No drug or alcohol related driving incidents in the last 3 years  No more than 1 serious moving violation in the last 3 years  Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle  Will be subject to continuous Motor Vehicle Record (MVR) monitoring  Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)  Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners  Strong understanding of written and spoken English  Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.  Must be at least 21 years old  Must be available for a regular schedule of a minimum 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours Pay Disclosure Salary Range/Hourly Rate for New York-Based Applicants: $32.64-$43.25 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums. Salary Range/Hourly Rate for Washington DC Based Applicants: $30.03-$39.79 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected]. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ( Candidate Personal Data ). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please see our Candidate Data Privacy Notice for more information. Please note that we are currently not accepting applications from third party application services. To any candidates interested in a position with Rivian, please be aware of recruiting phishing scams impersonating Rivian. As a general practice, Rivian recruiting does not conduct interviews or communicate with candidates over Microsoft Teams. Please visit Rivian's Careers page for career opportunities at Rivian. If you believe you may have been a victim of identity theft because of the phishing scam impersonating Rivian, please go to www.IdentityTheft.gov where you can report and recover from identity theft. For more information about recommended computer security practices, please go to resources on the FTC's consumer information site where you can learn how to protect yourselves online and avoid phishing attacks.Automotive Technology/Technician Degree or equivalent experience  5 or more years of automotive experience  3 or more years of EV experience  Experience using a variety of test tools including a PICO-scope, PCAN, Kvaser Memorator, & breakout box  Experience in bumper-to-bumper diagnosis and repair  Hybrid repair background a plus  OEM Certified Master Technician is a plus  OEM Specific Technician Training is a plus  Strong Mechanical and Electrical diagnostics experience, including high voltage systems  Strong written and communications skills  Strong organizational skills with attention to detail  Has had experience mentoring and coaching other technicians  Ability to drive non-commercial truck and trailer    Ability to travel as needed (up to 80% or extended assignments) and work in service center locations or offsite with our B2B partners Must possess avalid driver's license, and have a clean driving record  Experience working in start-up environments preferred  No drug or alcohol related driving incidents in the last 3 years  No more than 1 serious moving violation in the last 3 years  Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle  Will be subject to continuous Motor Vehicle Record (MVR) monitoring  Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)  Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners  Strong understanding of written and spoken English  Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.  Must be at least 21 years old  Must be available for a regular schedule of a minimum 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hoursSupport the launch of our Electric Delivery Vehicle (EDV) operations in new markets - training service teams to manage the B2B process, schedule appointments, and communicate with our delivery service partners (DSPs) Train and support EDV service processes for new service centers Responsible for ensuring establishment of safe service business practices and processes Support set up, training, and Launch at upcoming Service Centers   Provide support to the field to support the Service organization Support, Train, Coach, and Mentor other technicians as assigned  Able to work independently performing mobile repairs  Perform diagnosis, repairs, installations, and inspections on vehicles  Diagnose and repair moderate to complex electrical and mechanical vehicle issues  Support campaigns and containment initiatives  Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment  Maintain high quality work and efficiency while working with little supervision  Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment   Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment  Follow Rivian repair procedures with efficiency without compromising quality and safety  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.