Field Service Representative - Gustave A. Larson Company : Job Details

Job Title: Field Service Representative

Reports to: Field Sales Manager

Location: Indianapolis, Indiana

Gustave A. Larson is a leading wholesale distributor of HVAC, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value-added, professional, and enthusiastic attitude. The Larson Field Service Representative purpose is to undertake customer support tasks, completing on-site installations, repairs and ensure proper task management.

Primary Responsibilities

* Build effective relationships with customers. Provide day-to-day technical support utilizing technology communication tools and onsite assistance.

* Respond to consumer inquiries in effective and timely manner.

* Communicate service bulletins and alerts to customers. Provide timely product performance investigation and quality reports

* Initiate and implement comprehensive technical training program for service and installation technicians.

* Administer corrective action programs, concessions and warranty claims processes for local customers.

Skills/ Qualifications

* Commitment to excellent service. Strong consumer and customer relations background.

* Detailed knowledge of HVAC products with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.

* Support of HVAC Commercial Refrigeration products required.

* Support of HVAC/R products required.

* Exceptional planning, negotiating and organizational skills. Ability to successfully conduct training sessions, demonstrated communication skills providing technicians instructions and/or notices.

* Strong interpersonal skills. Must be able to compose written correspondence to address consumer complaints.

* Analytical and technical assessment skills required in order to determine training needs based on calls received for assistance and site visits.

* Ability to multi-task and switch between rapidly changing priorities.

Education/Experience

* BBA degree required and/or 10 years relevant work experience.

* Must have acquired or willing to achieve NATE service level certification in heat pump, gas and air distribution specialties.

* Proficient computer skills (Microsoft Office, Windows)

EEO Statement

Larson is an Equal Opportunity Employer and Prohibits discrimination and harassment of any kind: Larson is committed to the principle of equal employment opportunity for all employees

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

* 401(k)

* 401(k) matching

* Dental insurance

* Flexible schedule

* Health insurance

* Paid time off

* Parental leave

* Professional development assistance

* Referral program

* Vision insurance

Shift:

* 8 hour shift

* Day shift

* No nights