Field Service Representative - Trane Technologies : Job Details

At  Trane Technologies TM   and through our businesses including  Trane ®  and  Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.**What's in it for you: **  **Be a part of our mission!**   As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. **Thrive at work and at home: **  + **Benefits** kick in on **DAY ONE** for you _and_ your family, including health insurance and holistic wellness programs that include generous incentives - **WE DARE TO CARE** !   + **Family building benefits** include fertility coverage and adoption/surrogacy assistance.   + **401K** **match** up to 6%, plus an additional 2% core contribution = up to **8%** company contribution.    + **Paid time off,** including in support of **volunteer** and **parental leave** needs.      + Educational and training opportunities through company programs along with **tuition assistance** and **student debt support** .    + Learn more about our benefits here ( !  **Where is the work:**  **Remote in geography:**  This position has been designated as Remote within geography - **candidates must reside in VA, NC or SC in order to be considered.****What you will do:  **  As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction.+ Provide day-to-day technical support to dealers via phone calls+ Communicate service bulletins and alerts to dealers on a timely basis.+ Support sales team with key customer relationship management.+ Provide product performance investigations and reporting of quality and/or First Notice events.+ Establish and conduct a comprehensive technical training program for service & installation technicians.+ Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.+ Provide effective and timely response to consumer inquiries and complaints.+ Occasional site visits and local travel for training required - limited in frequency**What you will bring:**  + Associate technical degree or equivalent experience+ Minimum of five years field service experience working on HVAC products **required**+ Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:+ DUI in the previous 5 years+ Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.**Key Competencies:**+ Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.+ Ability to craft communications to technicians which convey instructions and/or notices+ Proven skills in planning and conducting training sessions.+ Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs+ Strong consumer and customer relations background+ Ability to compose written correspondence to address consumer complaints+ Ability to easily switch between rapidly changing priorities.+ Strong computer skills & ability to manage time effectively**Compensation:** **  **  Base Pay Range: $70,750 - 93,750This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.**Equal Employment Opportunity:**    We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.