Field Service Representative - Lube-Tech : Job Details

With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.

What you will enjoy by being a part of a 2024 USA Great Place to Work certified company:

A position that is: Salary, Full time, Mon-Fri

* Medical Plan options, including fertility coverage and free mental health and telehealth coverage

* Dental and Vision Insurance

* FSA/HSA options

* Paid parental leave

* Company-provided short-term disability, long-term disability, and life insurance

* Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance

* 401(k) with a generous company match

* Pet Insurance Benefits

* Tuition reimbursement

* 21 Paid Days Off

* 7 Paid Holidays

* Short-Term Incentive Plan (STIP), ask your Talent Partner for details

* Dress For Your Day (casual dress environment)

* Work Your Way (hybrid work) - Three days on site with anchor day on Wednesdays

* Paid comprehensive on-the-job training

* Company provided phone

* Company provided computer

* Career advancement opportunities

The Field Service Representative is responsible for servicing the day to day operations of existing A0-A3 customers by ensuring customer satisfaction through effective inventory management, order processing and problem solving. The role will be measured primarily on account retention, profitability and share of wallet growth. As part of providing a high-level of customer satisfaction, the Field Service Representative will be the customer go to for all Ascentek services and products and working closely with Account Sales Executives to onboard new accounts.

* Order Processing

* Accurately, effectively and efficiently processes customer orders within established lead time parameters

* Follows a consistent routine entailing timely follow-up and good organizational skills

* Inventory Management and Account Servicing

* Utilizes inventory management processes and tools to help ensure (influence) that the right product is in the right place at the right time

* Monitors, checks, samples and manages customer inventory

* Fields customer calls; firefights and trouble-shoots customer issues/concerns

* Labels customer tanks accordingly

* Educating customers on proper products, storage, and handling

* Liaison between the customer and their OEM

* Ability to create and present proposals and TCO spreadsheet sheets

* Ability to visit 10-25 customers in a day

* Problem Solving

* Ability to get at root causes of problems and develops solutions to bring to resolution

* Input workorders for equipment and services

* Performance Analysis

* Ability to diagnose performance gaps and utilize reporting tools

* Ability to grow the book of business within customer base

* Ability to input data in Salesforce

* Ability to efficiently manage day to day customer needs along with customer visits

* Engagement in Ascentek events, meetings and community outreach

* Interpersonal Skills

* Ability to productively and positively influence through written and verbal communication skills

* Ability to build relationships and win customer trust through fulfillment of commitments and proactive actions that demonstrate a win/win mindset

* Acts honestly, is transparent and keeps commitments

* Collaborates and communicates well with all Ascentek Account Sales Executives, Operations, and internal departments

* Committed to exceeding customer expectations aligned with Ascentek's customer experience goals

Education: Minimum High School, Preferred Bachelor or technical degree; Business, Communications

Experience/Training:

* 1-3 years of sales and/or service-related experience

* Microsoft Excel [Advanced]

* Strong communication skills, strong organizational skills

* Strong time management

* Drivers License and mode of transportation

PHYSICAL AND MENTAL DEMANDS

This role requires continuous speaking and listening skills on a daily basis. Communication is an essential part of this role. In addition, this role will require a significant amount of walking, standing and moving in and out of vehicles and buildings which will include bending, stooping, kneeling, squatting, climbing and the ability to lift up to 40lbs. The employee will be required to travel via an automobile throughout each day. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORKING ENVIRONMENT:

This role will encounter the elements of the seasons and working in mechanic shops with equipment, loud noises and possibly slippery conditions. This person will need to be aware of his or her surroundings at all times and keep their safety in mind at all times. Individuals must adhere to all accounts safety requirements that may require protective equipment such as closed toe shoes, safety goggles or hard hats. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Ascentek is an Equal Employment Opportunity/Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply.