The Field Service Scheduling Coordinator is responsible for coordinating, scheduling and dispatching field service calls, including logging case or work order notes per CRM User Guide detailing activity, updates, assignments, etc. Works with engineers, Regional Service Managers to update calendars and strategically plan onsite visits with a broad view of availability. This includes direct customer communications to schedule best available dates for activities. How You`ll Make An Impact:
- Provide a seamless experience for Bio-Rad customers by playing a key role in field service response time.
- Reduce administrative burden on Field Service Engineers and Regional Service Managers by interfacing with customers and scheduling service calls.
- Positively impact CSAT (Customer Satisfaction) and other performance metrics.
- Increase scheduling efficiency by having visibility to open work orders.
- Contribute to increasing customer instrument uptime.
What You Bring:
- Education: High School Diploma or equivalent.
- Previous Customer Service experience preferred.
- Computer Skills: Basic to intermediate MS office including Teams, Outlook, SharePoint.
- Strong analytical, organization, reading, writing skills.
- Good to excellent time management skills.
- SAP/ServiceMax/SalesForce experience is strongly preferred.
- Ability to work independently and take initiative in a fully remote work environment.
Total Rewards Package: At Bio-Rad, we`re empowered by our purpose and recognize that our employees are as well. That`s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee`s work and life cycle. Benefits: We`re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG`s), and more! Compensation: The estimated base salary range for this position is $39,800 to $68,200 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance. Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see. EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply. Agency Non-Solicitation:Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake recruiters and job scams. Click here for more information on this scam and how to avoid it. #LI-KD2 Legal Entity: (USA_1000)Bio-Rad Laboratories, Inc.
