Field Service Tech - Johnson Controls : Job Details

What you will do

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.

How you will do it

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
• Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.
• Maintain an accurate parts inventory at levels that insure a first time fix.
• Demonstrate and train customers how to use their equipment properly.
• Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems.
• Take care of other tasks as needed

What we look for

• Associate degree in Electronics and/or Networking, or technical military equivalent required.
• Must have a valid driver's license
• 3 years prior work experience in related field.
• Competed basic EAS and Video training and certifications
• Highly organized, strong interpersonal skills and ability to work independently.
• General knowledge of electronics required.
• Willing to obtain or have State License as required. (State Dependent)
• Must have a mechanical aptitude and be able to use hand and power tools.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Must be capable of working independently or as a team
• Working Knowledge of MS Office and basic PC skills.
• Excellent written and oral skills
• Ability to travel and work overtime as needed.
• Able to read and interpret blueprints and Scope documents

Preferred Skills - What we look for

• Certified in all Video & RFID solution currently sold and serviced by Retail – preferred
• Network Certification - Full competency in all required networking, advanced performance
• Networking Fundamentals
• Networking Fundamentals Part One: Network Addresses
• TRS - Networking 101
• Ability to perform service on more complete integrated solutions