Field Service Tech - Actalent : Job Details

Job Title: Field Service TechnicianJob DescriptionThis position performs a wide variety of highly technical duties to assist our customers at their locations and over the telephone/internet. The field service technician is responsible for providing service and customer support during site visits, managing all on-site installation, repair, maintenance, and testing. Additionally, the technician is responsible for diagnosing errors or technical problems and determining proper solutions.Responsibilities

• Commission supplied process control systems at customer sites.
• Troubleshoot supplied process control systems and their electromechanical interfaces at customer sites and via telephone/internet.
• Train customer operators and technicians on supplied customer systems, both in-house and on-site.
• Work with engineering and test departments to understand upgrades, enhancements, and new product offerings in preparation for commissioning and troubleshooting.
• Document field information on technical issues, changes that could streamline installation, customer attitude toward products, customer enhancement requests, and sales leads.
• Work with engineering and others to resolve difficult customer issues.
• Follow up on all open customer issues until resolution is confirmed.
• Receive incoming technical support calls when in-house from customers and resolve their issues in a timely manner.
• Assist the test department when required to help get new systems shipped in a timely manner.
• Participate in customer training seminars as required.
• Conform to all Policies and Procedures as directed by the Director of Technical Services.
• Perform other miscellaneous tasks as requested by the Director of Technical Services.

Essential Skills

• Proficiency in PLC, service, PLC troubleshooting, PLC programming, and SQL.
• Ability to read, analyze, and interpret common scientific and technical journals.
• Ability to respond to common inquiries or complaints from customers and regulatory agencies.
• Strong problem-solving skills with the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Familiarity with computer hardware and software applications, including VB & SQL, PLCs, Wonderware HMI, Windows, and Networking.

Additional Skills & Qualifications

• Associate degree or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or an equivalent combination of education and experience in electronics technology.
• Ability to speak Spanish is a plus.

Work EnvironmentThis role involves working at customer sites and remotely via telephone/internet. The position requires flexibility in adapting to new technologies and working environments. The Field Service Technician will collaborate with engineering, test departments, and customers to ensure smooth operations and resolution of technical issues. Compliance with all company policies and procedures is mandatory.About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.