Field Service Tech - Johnson Controls : Job Details

What you will do 

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.  

How you will do it

• Install, service, troubleshoot, repair, and perform maintenance on various retail security management solutions including: Electronic Article Surveillance systems (EAS), RFID systems, CCTV and Network Video Systems.

• Able to run low voltage cabling and or CAT 6 type wiring as required for installation or service

• Evaluates, diagnoses, troubleshoots, re-configures, and tests equipment and devices associated with repairs, as necessary

• Performs upgrades and additions to systems to increase functionality and usability

• Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized

• Maintain an accurate parts inventory at levels that insure a first time fix

• Demonstrate and train customers how to use their equipment properly

• Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems. 

• Take care of other tasks as needed

What we look for Required Qualification: 

• High School Diploma or GED

• Associate degree in Electronics and/or Networking, or career equivalent required, military experience preferred

• General knowledge of electronics required

• Strong understanding of Networking fundamentals

• Excellent written and oral skills

• Must have a valid driver's license

• Working Knowledge of MS Office and basic PC skills

• Highly organized, strong interpersonal skills and ability to work independently

• Willing to obtain or have State License as required. (State Dependent)

• Must have a mechanical aptitude and be able to use hand and power tools

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Strong organizational skills, positive attitude, and an ability to learn quickly

• Must be capable of working independently or as a team

• Ability to complete all JCI required EAS and Video trainings and certifications

• Ability to travel, work overtime and weekends as needed

• Able to read and interpret blueprints and Scope documents

• Ability to mentor and train others

• Ability to perform service on more complete integrated solutions

Preferred Skills:

• Networking Certification

• 3 years or more work experience installing or servicing IP cameras and DVR/NVR systems

• Highly adaptive to industry changes as they come and a strong work ethic