Field Service Tech - Johnson Controls : Job Details

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.

What you will do

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.

• Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.

• Maintain an accurate parts inventory at levels that insure a first time fix.

• Demonstrate and train customers how to use their equipment properly.

• Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems.

• Take care of other tasks as needed

Qualifications

What we look for:

• High School Diploma or GED

• 2 years Associates degree in Electronics and/or Networking, or technical military equivalent required.

• Must have a valid driver's license

• 3 years prior work experience in related field.

• Competed basic EAS and Video training and certifications

• Highly organized, strong interpersonal skills and ability to work independently.

• General knowledge of electronics required.

• Willing to obtain or have State License as required. (State Dependent)

• Must have a mechanical aptitude and be able to use hand and power tools.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Strong organizational skills, positive attitude, and an ability to learn quickly.

• Must be capable of working independently or as a team

• Working Knowledge of MS Office and basic PC skills.

• Excellent written and oral skills

• Ability to travel and work overtime as needed.

• Able to read and interpret blueprints and Scope documents

• Certified in all Video & RFID solution currently sold and serviced by Retail – preferred

• Network Certification - Full competency in all required networking, advanced performance

  • Networking Fundamentals

  • Networking Fundamentals Part One: Network Addresses

  • TRS - Networking 101

• Ability to mentor and train others

• Ability to perform service on more complete integrated solutions