Field Service Technician/Engineer – Lab Units - Orion Talent : Job Details

Title: Field Service Technician/Engineer – Lab UnitsLocation: San Jose, CATravel: Primarily local within the SF east bay areaCompensation: $80K - $90K+ annualized salary DOEQBenefits: Medical, dental, and vision coverage. Various FSA and insurance plans are available. PTO and company-designated holidays. Uniform, service vehicle, and tools provided.Vaccine Requirement: N/APosition Details:Field Service Technicians work in the field, traveling to customer locations to provide service, maintenance, and installation. They use their technical skills to troubleshoot issues when they arise to keep the customer's equipment functioning properly. A Field Service Technician not only ensures the equipment is installed and working properly, but also manages customer relationships to boost customer retention and satisfaction, which ultimately boosts the company's profitability.We are looking for a self-starter Field Service Technician to deliver the desired customer service experience for our clients. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and ensures the customer / business relationship remains favorable. The Lab Units Technician is a mid -level position in the Water Purification Industry. At the company we strive to offer competitive pay and many additional benefits. We've got Kaiser Permanente medical. The person in this position will provide front line customer service for our customers. Customer service skills are paramount to success in this role. This role has several physically demanding requirements such as working in tight spaces, lifting, stooping, squatting and requires repetitive movements.Functions:Installing or upgrading equipment maintained by the company in various field locationsConfiguring lab unit line ups and component placement during and after installationPerforming routine maintenance on technology equipmentTesting equipment to troubleshoot the issuesDocumenting installation, service, and repairsMaintaining all tools and equipment used during service callsTeaching customers how to use the equipment properlyManaging the stock of replacement parts and equipment Ability to work in small spacesThe agility to maneuver in and around in a small lab room environmentDiscuss potential issues with customers in a manner that keeps them informedStrong desire to be successful in the field service roleProduce timely and detailed service reportsOperate vehicle in a safe manner and maintain an excellent driving recordLearn and maintain proficiency of the Customer Relations Management ProgramFollow all company's procedures and protocolsCooperate with technical team and share information across the organizationMust perform all other duties assigned by supervisors and managers unless doing so would violate company policy or local law requirementsPerform water analysis using instruments provided by the companyMust be able to obtain forklift certification for operation in company's warehouseEducation, Skills, and Abilities:Navy Nuclear ELT or related work experience preferredProven ability to troubleshoot, test, repair and service technical equipment with minimal supervisionExpect to be technically questioned and put through a verbal and hands-on practical test demonstrating competency (they want actual performers lip service technicians)Be prepared to provide and discuss technical examples that you have specifically performedExcellent judgment in customer relations and managing company resourcesExhibit high level of critical thinking abilityCustomer-oriented and strong interpersonal skillsStrong verbal and written communication skillsAbility to work flexible shifts and to adapt to changing work schedules, we can work with some school schedulesStrong desire to learn new skills and achieve results