Field Service Technician I - Aventiv Technologies, LLC : Job Details

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Associate Referral Reward Eligible

Heavy travel will be required for this role- vehicle stipend + % of mileage reimbursement provided

Job Purpose:

Responsible for maintenance and repair telecommunication equipment, associated computers, networking, and electronic equipment and to install or assist on installing all Securus' products, features and equipment. Position also provides support to our tablet customers by assisting in administering the program by making sure tablets are fully utilized and proper inventories are maintained, and extra inventory or damaged inventory is returned. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving.

Essential Duties:

* Repairs phones, kiosk, video terminals, WAP's, tablets and other required equipment within correctional facilities within assigned area of responsibility.

* Primary representative between on-site facility personnel, Account Management & other Securus personnel setting up and maintaining tablets for use by incarcerated individuals.

* Providing technical support and troubleshooting issues with tablets.

* Ensuring security measures are in place to prevent misuse of the tablets.

* Assisting with software updates and installations on the tablets.

* Managing user accounts and access permissions on the tablets.

* Collaborating with other staff members to coordinate tablet usage schedules.

* Training incarcerated individuals on how to use the tablets effectively and responsibly.

* Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information.

* Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution.

* Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services.

* Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required.

* Maintains inventory of equipment and tools.

* Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)

Knowledge, Skills and Abilities:

* Demonstrate the proficient understanding of the customers' service needs and work to improve the operation of their facility with regard to all of Securus products such as: Offender Calling System, Video Visitation, Kiosk and/or Tablets

* Ability to work all tasks to completion with a high sense of urgency and the highest work quality

* Must have or learn basic knowledge of Securus' products, features and equipment

* Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems reported

* Timely responses to requests from management and customers via phone, e-mail and/or with reporting

* Adhere to Field Service Standards and all Company policies

* Self-starting, able to self-train on communications-based product line

* Excellent ability at multi-tasking, setting priorities and tracking issues concurrently

* Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management.

Minimum Qualifications:

* High School education or equivalent.

* One (1) year of installation repair and maintenance of communication and networking devices.

* Experience working with Windows OS, VOIP, and wireless technology.

Preferred Qualifications:

* Two (2) years of installation repair and maintenance of telecom and networking devices.

* Previous experience working in law enforcement or correctional environment.

Physical Requirements:

* Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.

* May be required to lift up to 50 pounds.

* Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Salary and Benefits:

At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

* $22.36-$25.49/hour (depending upon experience)

* Health Insurance

* 401(k)

* Disability

* Life Insurance

* Paid Time Off

* Voluntary Benefits

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.