FIELD SERVICE TECHNICIAN - PS Seasonings : Job Details

Pro Smoker. is a leading company in the Meat Curing Industry. We are now hiring a Service Technician to help us keep growing and better service our customers. If you are excited to be part of a winning team, Pro Smoker is a perfect place to get ahead. Responsibilities for Service Technician

• Create reports of the customers they serviced that day
• Manage day to day customer service needs
• Outside service schedule planning
• Manage service projects including component and shipping needs
• Follow all the company's procedures
• Complete all in house equipment electrical panel build up, installation and testing
• Develop work instructions for upgrades and repairs
• Program PLC and Smoker house controls
• Perform scheduled preventive maintenance plans for customers
• Manage all on-site installation, maintenance, repairs, and testing tasks to ensure proper documentation of all related processes.
• Conduct new smoker start-up and demonstrate how to use the equipment
• Troubleshoot any problems the customers are having via on site, phone and email
• Help create and update trouble shoot manuals
• Meet all the appointments in each day (Overnight travel may be required)
• Respond quickly to customer problems
• Advise customers on the equipment needs
• Make equipment upsell recommendations to customers
• Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers.

Qualifications for Field Service Technician

• High school diploma or GED equivalent
• Good Driving record
• Dress the part
• Ability to lift to 55 pounds
• Ability to stand on your feet up to 8 hours a day
• Ability to use ladders
• Great communication skills to work with customers
• Amazing problem-solving skills both electrical and mechanical
• Superb customer service, communication, and self-management skills
• A technical degree is preferable
• Ability to diagnose problems with equipment
• Have a strong attention to detail
• Ability to read wire schematic
• Great mechanical aptitude
• Experience with PLC / Computer controls