Field Service Technician - Talent Groups : Job Details

Job Title: Field Service Tech

Location: Sterling, IL

Position Type: Full Time

ABOUT THE POSITION

The technician ensures proper installation and operation of designated client products including installation, commissioning startup, training, maintenance, troubleshooting and repair.

Technicians will consult with engineering to analyze and remedy problems and to train the customer employees in proper maintenance and operational tasks for maximum efficiency and customer satisfaction.

Deliverables & Responsibilities

• Will involve field travel.
• Strong skills in hydraulics and electrical systems:
• PLC-based knowledge.
• Experience with CAN communication.
• Proficient in 12V and 24V DC systems.
• Most AC tasks will be handled by a certified electrician.
• Ability to read schematics and troubleshoot:
• Diagnose circuit issues (e.g., broken wires, malfunctioning machine parts).
• Mechanically inclined with a creative problem-solving approach.
• Physically capable of performing the job.

Responsibilities include:

• Troubleshooting issues.
• Collaborating with dealers.
• Focused on dealer relationsbuilding strong connections is crucial.
• Willingness to travel domestically and internationally (including Canada and Ireland).
• Role breakdown: Approximately 60% office work and 40% fieldwork, varying year to year.

To be successful in this role, your experience and competencies are:

• High school diploma or general education degree (GED); some previous work-related experience is a plus; or a combination of education and experience equivalent as deemed sufficient by management.
• Minimum 0-2 years experience in construction, manufacturing, or related fields
• Prefer 0-2 years of experience in the HMA, Concrete, or Combustion Industries
• Knowledge of electrical and electronic circuits
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment
• Willingness and ability to travel extensively domestically and internationally at a moment's notice.
• Excellent communication skills, both oral and written
• Basic arithmetic skills, computer skills (Windows, Microsoft Office, Concur, and all IPS Control Systems)
• Strong analytical skills
• Ability to weld, with a stick and certain types of wire welding (MIG), use of a cutting torch, knowledge of steel fabrication, assembly, and modifications.
• Capable to manage conflict and resolve issues most positively for all parties concerned.
• Experience in working alone, or in a small group and being comfortable with independence on the job.
• Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers, and management working both individually and as part of a team.
• Written communication, technical reports, and logbooks must be at a high level of proficiency. Ability to stay productive with little supervision.