Field Service Technician - Synerfac : Job Details

Position Overview:* As a Field Service Technician you will provide service and support client supported equipment, in a timely manner, including, but not limited to, installations, repair, preventative maintenance, calibration, and sales support of office equipment, scanners, mail sorting machines, etc.* Maintain an organized, proactive system of territory management, utilizing current management reports and data provided. Demonstrate the ability to develop contingency and effective support plans for necessary guidance from senior peers.* Continually evaluate and implement efficiency improvements in territory operation.* Responsible for promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas of the business with little supervision or direction.* Focused on growing the business, treating every service event as a growth or lead generation opportunity.* Maintain a positive attitude and demeanor, embracing change and influencing peers and team to do the same.Job RequirementsNear expert level technical background in electro-mechanical devices such as printers, mailing sorting machines, etc.* Associate degree required and/or 5-plus years of equivalent work experience in field service, IT, or a similar industry.* Certification in information technology, process improvement, or similar disciplines is desired.* Operates within division or department policy guidelines using independent judgment in achieving assigned objectives.* Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.* Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.* Escalates issues discovered while performing required tasks to minimize customer disruptions.* Prioritizes and handles multiple tasks simultaneously.* Strong computer skills and phone application skills using Microsoft Windows-based programs are required.* Self-starter and motivated to perform effectively during times of high demand.* Ability to work from home with minimal supervision or guidance.* Must have a valid driver s license and maintain a safe driving record.* Must be able to lift 50 lbs without limitations or constraints.* Be able to travel throughout the country.* Be able to perform in high-pressure environments.* Critical physical effort consisting of continuously standing, bending, and handling equipment.* Exposure to limited amounts of noise and paper dust.* Travel to Austin TX, Kansas City MO, Ogden, UT All travel expenses will be arranged and covered