Field Service Technician - Jobot : Job Details

If you are tired constantly traveling as a Field Service Professional and want to scale it back, this role is for you!This Jobot Job is hosted by: Andrew AtchisonAre you a fit? Easy Apply now by clicking the Apply buttonand sending us your resume.Salary: $30 - $40 per hourA bit about us:We are a leading manufacturer specializing in machinery, dedicated to delivering cutting-edge technology and innovative solutions to our global clientele. With a strong commitment to quality and customer satisfaction, we are expanding our team and seeking a dynamic Service Manager to oversee our service operations.Why join us?Competitive salary and performance-based incentives.Comprehensive health benefits package.Opportunities for professional development and career growth.Collaborative and innovative work environment.Job DetailsMUST HAVE EXPERIENCE WITH PLCSReporting jointly to the Production Manager and Service Manager, responsible for ensuring:1. Machines are electrically and mechanically assembled properly, with correct documentation,on time, and on budget. (Production)2. Customers – operators, sanitation, and maintenance – are trained how to use them effectivelwhile having a great experience. (Service)Hands-on, highly visible, requiring full accountability and ownership. Will need to act quickly tosolve customer problems with minimal oversight at times. Positive attitude, able to take initiativeand think critically and solve complex problems. Exercises good judgement and decision making,persistence, attention to detail, adaptability, flexibility, concern for others, and leadership.Comfortable with significant time on the road. Spanish speaking a big plus.Daily Responsibilities30% Machine Building in Shop (Billerica, MA)Assemble machines based on general machine building knowledge and ability to readdiagrams, assembly drawings, schematics, and other technical documentsWork independently on diagnosing, troubleshooting, and repairing issues while handlingmultiple projects at one timeEnsure that all machines are built on time, on budget, and 100% correctlyAlert engineering and work closely with them to fix and modify any incorrect parts / designsProperly document all builds and proceduresFill out work orders and other company related paperworkGeneral shop upkeep and cleaning. Teach and support fellow technicians as needed50% Customer InstallationsTravel to and commission machines at customer site (generally in North America)Demonstrate system to operators, sanitation, and maintenance while making them excitedabout the systemStay until the customer is 100% satisfied and everything is working properlyProperly document who / what / when / issues with installComplete related paperwork such as expense reports10% Customer Service CallsTravel to customer sites to perform routine maintenance and more complicated repairsMake everyone at the customer site excited about the machine and how well it operates5% Solving Down Customers (while in shop)Assisting customers over the phone with down machinesAbsolute sense of urgency to get the machine back up and running5% Emergency Service CallsTravel immediately / on short notice to customer site to solve customer problemsComplete sense of urgency getting customers back and running as quickly as possibleInterested in hearing more? Easy Apply now by clicking the Apply button.