Field Service Technician - Experis : Job Details

Our client in the Life Science/Pharma/Food & Beverage industry is seeking a Specialist Equipment Maintenance to join their team. As a Specialist Equipment Maintenance, you will be part of the Maintenance and Repair team supporting various internal and external customers. The ideal candidate will have effective communication skills, ability to troubleshoot and rectify problems, and proficiency with complex electro/mechanical and fluidic systems which will align successfully in the organization.

Job Title: Field Service Technician

Location: Bedford, MA

Pay Range: Competitive

What's the Job?

• Inspect instruments to determine what repairs or adjustments are needed. Must be capable of operating, trouble-shooting and rectifying problems with complex instrumentation.
• Perform repairs, maintenance and calibration as needed on instruments. This position requires proficiency with complex electro/mechanical and fluidic systems. Many of our instruments are serviced using a computer interface.
• Interact professionally and courteously with our customers. The Specialist Equipment Maintenance will work primarily with the internal support groups. (Sales, Logistics, Tech Service, and Distribution) to provide total customer satisfaction, but may also work directly with external customers.
• Manage and provide accurate and detailed completion of Work Orders and related documentation. Complete all necessary paperwork within our Customer Relationship Management and ERP systems, including calibration certificates and service reports.
• Provide customers with appropriate documentation of work completed, including but not limited to Service Reports and Instrument Calibration and Performance Reports.

What's Needed?

• High school Diploma or GED
• 2+ years of business experience using standard Windows-based computer applications (Microsoft Office suite, SAP, Oracle Salesforce or similar business applications)
• 2+ years of experience working in a fast-paced, collaborative business environment.
• Experienced and comfortable with the use of basic hand, power and electrical measuring tools
• Effective written and verbal communication skills

Preferred Qualifications:

• Associate's or bachelor's degree in Electrical Engineering or equivalent of instrumentation/electronics background and chemistry knowledge in the Life Science/Pharma/Food & Beverage fields
• 1+ years of Life Science/Pharma/Food & Beverage instrumentation experience
• 1+ years of field service experience and/or field technician experience
• Proficient with electronic measuring equipment and basic tools
• Aptitude and ability to handle difficult customers and situations

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.