Field Service Technician - ChemDAQ : Job Details

Get to know ChemDAQ

ChemDAQ, Inc., is a rapidly growing, leading-edge technology and manufacturing company based in Pittsburgh, Pennsylvania. The value we bring to the market lies in safeguarding human health, ensuring operational compliance, and optimizing safety practices.

ChemDAQ's mission is to empower customers to eliminate workplace exposure to toxic chemicals through innovative monitoring and control solutions, industry-leading partnerships, and superior safety expertise. Our patented sensor technology provides superior chemical monitoring and control products that our customers trust, our employees are proud of, and our partners seek solutions to providing a safer workplace.

Our Core Values – Trust, Innovation, Empowerment, Teamwork and Vision – shape our company culture and guide our daily operations.

To learn more about our growing company, visit www.ChemDAQ.com.

Are you ready to join a company with a strong purpose and a winning culture?

Primary Responsibilities:

• Install ChemDAQ's gas monitors and associated equipment at customer sites both domestic and international.
• Learn the technical aspects of ChemDAQ's gas monitors and associated equipment and train end users both onsite and over the phone.
• Manage installation travel schedule and submit corresponding travel paperwork and expense reports in a timely manner.
• When not traveling for installations, serve as an additional technical services support representative, fielding customer calls and responding to tech support inquiries.
• Assemble and test equipment to assist with order fulfillment.
• Troubleshoot electronics and repair displays and sensor assemblies, as needed.
• Facilitate onsite sensor exchanges for customers, as part of ChemDAQ's Sensor Exchange Program.
• Work alongside customers in the field to troubleshoot, train end users and capture data, as needed.

Knowledge & Skills Required:

• Bachelor's Degree from an accredited four-year college or university.
• The successful candidate will have a willingness to travel up to 75% of the time and a strong desire to be cross trained in product assembly and customer technical support.
• Associate's degree in electronics or an equivalent qualification or experience.
• Proficient in Microsoft and Google suite of products.
• Experience performing electronic or instrument installations on customer sites is preferred.
• Ability to multi-task and manage multiple installation projects at once.
• Strong verbal and written communication skills to prepare installation manuals and training materials for customers.
• Experienced with configuring Windows based computers.
• Comfortable working independently and in a team environment.
• Self-starter, problem-solving skills
• Positive, customer-first attitude
• Installations may require driving or flying to customer site, so U.S. driver's license and passport are required.
• Team oriented with a strong desire to help team members succeed.
• Infectious energy and enthusiasm to motivate the sales team and channel partners.
• The candidate will be expected to travel ~75% of the time.

Why join us?

• Competitive compensation with base salary and bonus structure.
• Comprehensive benefits package that includes health, dental, vision, life insurance, PTO and 401(k) with company Contribution.
• Opportunities for professional growth and development in a collaborative and innovative environment.
• A unique opportunity to work with a family-owned and operated business that has a trusted reputation among our partners and customers.
• You will be joining a growing team of individuals that care about their employees and customers and have a genuine passion for what we do.