Field Service Technician - Community Coffee : Job Details

Department: Sales Operations

Reports To: Warehouse Manager or Field Service Supervisor

Travel Required: Daily, local travel in company vehicle. Limited or occasional overnight travel.

Why Join Community Coffee?

Community Coffee Company is the #1 family-owned and operated retail coffee brand in America. Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!

Position Overview

As a Field Service Technician, you will repair, maintain, install and remove brewing and serving equipment according to established company policies, procedures and standards. You can expect to interact with customers on a daily basis, troubleshoot complex issues, and collaborate with the sales team. Our Field Service Technicians support the overall sales function by providing outstanding customer care and prompt service.

Function Related Activities/Key Responsibilities

With assistance from the Warehouse Manager or Field Service Supervisor, prioritizes and schedules service calls and installation/pick-up of equipment. Drives company vehicle to customer site to perform required tasks.

With direction from customer and/or route salesperson, identifies proper placement of equipment. Installs or removes equipment, utilizing plumbing and electrical skills where applicable.

Observes mechanical devices in operation and utilizes proper troubleshooting techniques to locate causes of trouble.

Dismantles devices to gain access to and remove defective parts.

Examines form and texture of parts to detect imperfections.

Adjusts functional parts of devices and control instruments

Repairs or replaces defective parts. Installs special functional and structural parts in devices. Lubricates and cleans parts.

Starts devices to test their performance.

Perform preventive maintenance on devices

Initiates internal purchase order for parts and machines.

Responsible for maintenance of assigned vehicle, including but not limited to cleanliness, inspections, scheduled maintenance, etc.

Responsible for managing parts inventory.

Responsible for proper opening and closing of work orders, invoicing non-serialized equipment, issuing parts and placement and pick-up of caf equipment utilizing a handheld computer device.

Maintains bin of labeled defective parts and maintains warranty eligibility

In the absence of a manager, investigates and reports damages caused by company owned equipment to customer property

Completes bench work orders as directed by supervisor.

Inspects used parts to determine changes in dimensional requirements.

May be requested to perform different or additional duties as assigned

Position Requirements

High School diploma or equivalent required.

Passing score on aptitude test required in lieu of high school diploma or equivalent

Three years related experience in HVAC, electrical, or small appliance repair

Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Familiarity with electrical and mechanical fundamentals, required

Must be at least 21 years of age

Must have an acceptable driving record

Valid driver's license: A Commercial Driver's License (CDL) may be required.

Knowledge of Microsoft Office Products Word Processing software

Utilization of a handheld computer device is preferred

Knowledge of SAP a plus.

Successful completion of pre-employment physical

What we're looking for

Excellent customer service and communication skills

Dependable self-starter

High attention to detail

Team oriented

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

Use hands to finger, handle or feel objects, tools or controls and reach with hands and arms

Is frequently required to stand.

Is regularly required to walk; climb or balance; stoop, kneel, crouch or crawl; and talk or hear.

Must frequently lift and/or move up to 35 pounds. May occasionally lift and/or move up to 85 pounds (with assistance of lift or by two persons) and may occasionally lift and/or move up to 200 pounds (with assistance of lift and by two persons).

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and the ability to adjust focus.

Field Sales Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas.

Our Values

Champion People Welcome Individuality, Learn Together, Encourage Each Other

Inspire Creativity Dream big, Think Fresh, Make It Happen

Wow Our Customers Serve with Purpose, Exceed Expectations, Do What's Right

Serve Our Communities Be Genuine, Bring Joy, Make a Difference

Win Together Be Brave, Have Fun, Celebrate