Field Service Technician - Advantage Tech, Inc. : Job Details

Advantage Tech is searching for a Field Services Technician to join their client's team in Kansas City, MO. Requirements The Field Services Technician role is an integral role on the client's team serving as a front-line resource and expert for our clients via email, phone, and on-site support. This role will assist with designing, implementing, and supporting various client environments (physical and cloud-hosted) both on-site and remotely. Core Responsibilities & Areas of Focus (3-5+ years of experience) - Provide customer-centric support via phone, email, and on-site support - Provide on-site support for equipment delivery, setup, and troubleshooting - Perform planning and design work for network infrastructure implementations - Provide advice on hardware and software requirements and specifications - Implement and support various physical network components such as: - Servers, firewalls, PCs, laptops, switches, access points, and more - Lead or support cloud-based (e.g Azure) deployments and maintenance - Office365 application issue troubleshooting, assistance, and resolution - Desktop/Laptop issue troubleshooting, assistance, and resolution - Network issue troubleshooting, assistance, and resolution - Detailed documentation of issue investigation and resolution - Contribute to internal documentation and process improvements - Provide remote and help desk based support as needed - Proficient at designing, building, migrating and maintaining:

• Microsoft Azure
• Business networks and systems, including hardware
• Window Servers
• Active Directory
• DNS

Secure/redundant infrastructures

• Microsoft Exchange and email security/filtering solutions

Other technical details or requirements may include, but not limited to:

• Configure & manage servers leveraging PowerShell expertise
• Administer, configure, maintain, and upgrade various VMware technologies
• Administer and configure NAS and SAN technologies from various vendors
• Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors
• Implement and support disaster recovery and backup solutions
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.

Desired Technical Experience & Knowledge: - Microsoft Azure - Windows based systems and programs - Active Directory - DNS - PowerShell - Network infrastructure:

• Server OS
• Switching
• Routing
• Wireless
• Firewall
• Access Points

-Microsoft Office 365, SharePoint, OneDrive, and Teams - Microsoft Exchange - VMWare and Hyper-V - Backup and disaster recovery solutions - Structural/network cabling experience or knowledge - Professional Service Automation (PSA) ticketing solutions - Remote Monitoring and Management (RMM) solutions - Endpoint Detection Response (EDR) and Next-Generation Anti-Virus solutions - Basic IP phone system, Wi-Fi, and printer knowledge Key Non-Technical Attributes Required: 1.) Communication

• Professional communication skills via email, phone, and in-person
• Clearly articulate technical and complex items in understandable manner
• Tactfully and effectively convey issue and situation importance
• Proactive status updates regarding issues, projects, and risk

2.) Self-Starter

• Demonstrate a willingness to learn! We have a great team to help
• Independently manage and prioritize issues and projects start to finish
• Proactively seek opportunities to own issues or help lead team initiatives

Aligned Certifications (Not Required) 1.) Microsoft 365

• Security, Compliance, and Identity Fundamentals
• Microsoft 365 Modern Desktop Administrator
• Microsoft 365 Messaging Administrator
• Microsoft 365 Security Administrator

2.) Microsoft Azure

• Azure Fundamentals
• Azure Data Fundamentals
• Azure Administrator
• Azure Virtual Desktop Specialty

3.) CompTIA

• IT Fundamentals
• Network+
• Security+
• A+
• Project+