Field Service Technician - Remote, New England States - Saint-Gobain : Job Details

***While this job is remote, the candidate must live in one of the New England states***

With safety as the top priority, the Field Service Technician (FST) is responsible for installation, maintenance, and repair of equipment. Performs troubleshooting services to aid customers in resolving issues and help achieve maximum potential from our solutions. Will be the primary representative at the concrete manufacturing plant. Will install and maintain admixture dispensing systems for each Ready-Mix producer.

The FST will be required to interface regularly with plant management, batch plant operator and personnel. Based at home, the candidate will spend approximately 80% of their time as the only GCP/Chryso employee at the customer sites, thereby requiring candidate to work independently. Schedule flexibility is required. Field visits may be scheduled late at night and/or very early in the morning.

Installation, Maintenance and Repair

• Technical work pertaining to admixture dispensing equipment includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair
• Coordinate problem resolution with other employees as needed always serving as the local liaison and first line of contact to the customer.

Customer Relations:

• Assist Field Sales Representatives in winning and maintenance of customer contracts by building and maintaining professional relationships with customers by performing regular site visits not necessarily relative to equipment needs or outages.
• Regular site visits to check on admixture levels and customer needs.
• Must have sound judgment, excellent communication &time management skills, & the ability to represent the company with customers in a professional manner.
• Understand the impact of customer satisfaction to achieve corporate goals.

Planning & Scheduling of Dispenser Service Work:

• An independent self-starter, self-directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.
• Interact directly with internal as well as external customers daily and demonstrate organizational skills, planning skills, customer orientation and project management skills.
• Responsible for managing response time consistent with customer expectations or agreement.
• Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.

Equipment Service Administration:

Proficient with computers in order to order equipment, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, actively control expenses and demonstrate stewardship of company resources, maintain real time participation CRM reporting systems.

Other Duties:

• Complete all safety training & Observe all safety procedures, both of Saint-Gobain & those of host companies.
• Develop a solid understanding of concrete/concrete industry, most importantly the operations of a concrete plant.
• Recommend modifications and product changes to improve reliability of equipment
• Work with R&D providing input to new system designs or researching/testing concept of operation of new parts and providing input to improve reliability & performance

REQUIRED QUALIFICATIONS:

• High School Diploma or GED
• 6+ years' experience in mechanical/engineering work (1 year of education beyond high school counts as 1 year of experience)
• Experience with computer systems configuration, mechanical systems, pneumatic systems, 12/24-volt DC electrical systems, and hydraulic system principles
• Ability to learn new technology and processes quickly
• Strong verbal and written communication skills
• Organized and detail oriented, particularly about maintaining records
• Hands on Electro-Mechanical aptitude
• Experience with hand tools, power tools, meters, gauges

PREFERRED QUALIFICATIONS:

• Associates degree
• Experience in field service type work/trailer hauling
• Working knowledge of the Ready-Mix Concrete industry

ADDITIONAL REQUIREMENTS:

• Must be able to lift 50 pounds
• Must be able to wear a respirator and comply with facial hair policy for respirator users
• Must be able to comply with DOT requirements for a Non CDL commercial motor vehicle driver medical certification exam; drug screen, background check (safety performance and driving record)
• Flexible work hours, overnight travel
• Ability to respond to short notice project work and emergency service calls

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $60,000 to $75,000 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 8% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $64,800 to $81,000. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Chryso, GCP and VERIFI, Saint-Gobain brands in our Construction Chemicals business, are leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers specific concrete materials in a way that will maximize user satisfaction and economy.

We deliver significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Employees have the flexibility to choose the benefits that best fit their individual needs.

Health and Wellbeing Supporting your wellbeing, to thrive in life and work.

• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave

Retirement and Protection - Helping to make the future life you want a reality.

• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance

Additional Benefits Helping shape the experience and impact you want

• Commuter Benefits
• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program