Field Service Technician (Senior) - Sterling Engineering : Job Details

Job DescriptionTitle: Field Support Specialist Location: Kenosha, WI with 15-20% travelHire Type: Direct HireSalary: $65-75K/YR based on experience Must have: Experience with technical support and onsite upgrades Overview:We offer a comprehensive benefits package, including BCBS health plans with PPO and HSA options, a 401(k) plan, and paid short- and long-term disability coverage. Additionally, we provide paid life insurance, as well as dental and vision coverage to support your overall well-being.Job Duties:

• Conducts engineering reviews of design documentation, including vendor manuals and company records, to ensure compliance with stated requirements.
• Records data from technical service activities in alignment with company policies and procedures.
• Prepares and processes warranty claims, orders, and part quotes.
• Identifies significant issues or developments during technical service activities, proposing process improvements to management.
• Prepares and delivers technical and program-related presentations to team members and management.
• Assesses departmental training needs and collaborates with top management to develop the fiscal budget for the technical service department.
• Develops training materials and leads training sessions on technical topics.
• Supervises technical and administrative staff involved in technical activities.
• Prepares detailed reports to document and communicate the results of technical service efforts.
• Reviews industry publications and resources to stay updated on technical advancements and developments.

Qualifications:

• Bachelor's degree in mechanical, electrical/electronic, manufacturing engineering, or a related technical field, or equivalent experience.
• 3-5 years of experience in a quality or technical support role, preferably in a manufacturing environment, with exposure to mechanics, electronics, PLC programming, and electrical systems.
• Hands-on experience and familiarity with customized electronic control systems.
• Proven experience in conducting training sessions and presentations for customers and/or coworkers.

• Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work.
• Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred.

Meet Your RecruiterAlyssa FordAlyssa Ford is a dedicated Technical Recruiter, driven by her commitment to establishing meaningful connections with individuals and assisting them in navigating the complexities of career transitions.With one year of dedicated service at Sterling and a total of 2 years in the recruiting field, Alyssa has already significantly impacted talent acquisition.Alyssa's innate ability to connect with people and understand their unique career aspirations has been instrumental in her success as a Technical Recruiter. She finds great joy in forging professional relationships and participating in candidates' journeys as they navigate the tough decisions associated with job changes.Having experienced the challenges of job hunting firsthand, Alyssa empathizes with candidates facing similar struggles. She encourages job seekers not to lose hope and to stay persistent throughout their search. Alyssa believes that the right role will come along at the right time, and maintaining a positive attitude and determination can make all the difference in finding the perfect fit.

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