Field Services Desktop Support Technician (Microsoft and Apple) - Atlanta, Georgia : Job Details

CTG is seeking passionate, dedicated, customer-focused professionals to join our Field Support team.

As part of our continued growth, we are seeking individuals who are eager to take on challenges, make a tangible difference, and help us deliver exceptional support. At CTG, we value innovation, collaboration, and a commitment to excellence, and we're excited to grow a team that shares these values. If you're looking to take the next step in your career, this is a fantastic opportunity to be part of an organization that truly cares about its employees and customers alike.

Location: Atlanta, GA

Duration: 6 months

Job Summary:Field Services Desktop Support Technician to provide onsite technical assistance and support for our Microsoft OS and Apple iOS environments. The ideal candidate will have hands-on experience with mobile device support, Computers on Wheels (COWs), peripheral devices, and a basic understanding of business and clinical systems. This role requires excellent troubleshooting skills, effective communication, and a commitment to ensuring end-user satisfaction in a dynamic environment.

Key Responsibilities:

• Desktop Support: Provide first-line support for MacOS is on MacBook and iMac devices (Laptops and Desktops); iOS is on iPad and iPhone devices (Phone and Tablet)

• Peripheral Device Management: Troubleshoot and maintain peripheral devices such as printers, scanners, monitors, and other hardware components.• COW Support: Ensure Computers on Wheels (COWs) are fully operational, including hardware and software maintenance, updates, and troubleshooting.• Mobile Device Support: Assist with configuring, troubleshooting, and supporting mobile devices, including smartphones and tablets.• System Familiarity: Gain and maintain a basic understanding of business and clinical systems to assist with end-user issues and requests.• Troubleshooting and Escalation: Diagnose and resolve Tier 1 hardware and software issues. Escalate unresolved issues to higher-tier support teams as necessary.• User Assistance: Provide technical support to end users in person, over the phone, or via remote tools. Educate users on system functionalities and best practices.• Inventory Management: Assist in tracking hardware and software inventory, including updating asset records and coordinating equipment replacements or repairs.• Documentation: Maintain accurate records of support activities, resolutions, and system changes using ticketing and documentation tools.• Collaboration: Work closely with other IT team members and departments to ensure seamless support and service delivery.

Qualifications:

• Education: High school diploma or equivalent required. Associate degree in IT or related field preferred.

Experience:• Minimum of 1-2 years of experience in a desktop support role.• Experience supporting MacOS is on MacBook and iMac devices (Laptops and Desktops); iOS is on iPad and iPhone devices (Phone and Tablet)

• Familiarity with mobile devices, Computers on Wheels (COWs), and peripheral devices.• Prior experience working in a hospital setting highly preferred.

Skills:• Strong troubleshooting and problem-solving skills.• Excellent communication and interpersonal skills.• Ability to manage and prioritize multiple tasks effectively.• Technical Proficiency:• Familiarity with Microsoft Office Suite, Active Directory, and remote desktop tools.• Basic networking knowledge (e.g., TCP/IP, DNS, Wi-Fi).• Knowledge of IT service management tools (e.g., ServiceNow) is a plus.

Working Conditions:

• Onsite role requiring regular interaction with end users and equipment.• May require occasional lifting of equipment (up to 75 lbs).• Potential for off-hours or weekend support as needed.• May be required to work weekends and holidays• May be required to work various shifts

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at [email protected]. Kindly forward this to any other interested parties. Thank you!