Field Supervisor - Meter Shop - Denver Water : Job Details

Position RequirementsMinimum RequirementsEducation and Experience

• High School Diploma or GED.
• Minimum 5 years of related work experience.
• 2 years supervisory experience.
• Any equivalent combination of certifications, education, or experience that provides the required skills, knowledge, and abilities for the position.

Licenses, Registration, and Certifications

• Must be able to possess and maintain a valid Class 'R' Colorado driver's license and have a satisfactory driving record.

Safety Sensitive Requirements

• This is a safety sensitive job where an employee's direct action/inaction may lead to immediate harm to self, team, or the public and/or will have significant risk to the mission of Denver Water. To promote the safety, employees in this job must possess English proficiency adequate to effectively communicate with customers and coworkers, including proficiency in listening, speaking, reading, and writing.

Job DescriptionPosition SummaryField Supervisor is responsible for providing leadership and direction to assigned staff who perform a variety of tasks related to water utility operation and maintenance including emergency response, utility locates, meter reading, customer relations and billing, and system maintenance. The consequences of decisions may have a direct impact on public health.Customer Service Field Supervisor (Meter Shop) This position specifically oversees the day-to-day operations of the Meter Shop field crews and shop techs. Duties include knowledge of meter specs, meter maintenance, applications for specific meter types, and meter testing and repair. Other duties of the Meter Shop Foreman include inventory control and ordering of meter parts. Managing maintenance schedules and repair of shop assets. Supervisory ResponsibilitiesThis position has formal supervisory responsibilities over other employees.Essential Duties and Responsibilities

• Plan, schedule, and coordinate daily work and projects. Provide detailed instruction and training in job duties and requirements including the use of various tools and equipment, SOPs, computers, and software applications.
• Perform field verification and inspection of operating and maintenance work, and ensure the appropriate job methods, tools, and equipment are applied.
• Utilize on the job technology including mobile computers and/or tablets, electronic timekeeping systems, computerized maintenance management systems, associated mobile applications, RDA, Project Tracker, electronic cut slips, or other provided devices.
• Maintain records of work completed. As appropriate, research work history, compile data and generate basic reports as directed.
• Investigate and resolve customer-facing issues and use various communication tools to inform managers and staff.
• Monitor, coach, train, and evaluate field employees. Facilitate meetings and deliver key messages to groups. Develop and monitor training programs and materials, maintain and develop standard operating procedures for new processes and change of procedures, and track employee performance and deliver performance reviews. Implement performance tracking methodologies at the work unit and individual level.
• Ensure compliance with Denver Water's Safety program. Train and ensure assigned staff comply with various safety issues including confined space entry procedures, hot work permits, lead paint, and asbestos regulations, excavation trenching, shoring, and other compliance methods used.
• Ensure SOPs are followed and updated as they relate to Engineering Standards, Operating Rules and defined best practices.
• Investigate difficulties encountered by field personnel and solve customer problems. Explain and assure the accuracy of meter-service related to Engineering standards and operating rules.
• Coordinate the removal, resetting and field repair of meters, and automatic meter reading devices as needed. Coordinate work provided by other Denver Water department as needed.
• Gather section business requirements for mobile application enhancements and new functionality requirements. Identify and report application bugs, coordinate testing efforts, and serve as organizational stakeholder in prioritizing back log work items.
• May be required to perform on-call duty, work shifts, weekends, holidays, and overtime as directed, and work outdoors in a variety of weather conditions.
• Must be able to perform safety sensitive functions.
• Perform related work as required.

About Denver WaterDenver Water is committed to creating a diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.Applications will be accepted until a sufficient number is received. Denver Water reserves the right to either close or extend a posting.Denver Water proudly serves high-quality water and promotes its efficient use to 1.5 million people in the city of Denver and many surrounding suburbs. Denver Water aspires to be the best water utility in the nation. The organization is a responsible steward of the resources, assets, and natural environment entrusted to us to provide a high-quality water supply, a resilient and reliable system, and excellent customer service.Denver Water offers excellent benefits that include a pension plan, 401K Plan with a 3% match, 457 Deferred Compensation Plan, Health and Dental coverage, Life Insurance, and Paid Time Off. A background check will be conducted to verify the information submitted on the application. Please be sure that all information on the application is correct and complete, do not say see resume . If the application is not fully completed, we (Denver Water), will not accept your application.We are committed to the health and well-being of our employees. Smoking, including e-cigarettes, is prohibited on all Denver Water property.An offer of employment may be contingent upon satisfactory results of a post-offer drug test and alcohol. Denver Water tests for the following: amphetamines, cocaine, marijuana (THC), opiates, and phencyclidine (PCP). A strength test may also be conducted due to the physical requirements of the position. If the position is deemed safety-sensitive or requires a CDL you will be placed on the random drug and alcohol testing list which means you may be tested if your name is selected while employed at Denver Water.Denver Water is an Equal Opportunity Employer. We are dedicated to building a culturally diverse workforce. We encourage applications from women, People of Color, veterans, and people with disabilities.Anthony Harper1600 W. 12th Ave.Denver, CO. [email protected]/MF