Field Support Engineer, Software Coordinator - Greene, NY - The Raymond Corporation : Job Details

Job Title Field Support Software Engineer

About our company:

The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If youre innovative and enjoy the thrill of making things happen - share our vision and grow with us.

About the position:

Were looking for a Field Support Engineer to?support the Raymond iWAREHOUSE, Automation, and Operator Assist Engineering teams. This role will work a hybrid schedule from our headquarters in Greene, NY. In this role, you will:

* Diagnose technical problems, investigate root causes, and provide accurate solutions to ensure customer systems operate as expected.

* Provide prompt and effective technical support to clients via phone, email, chat, and on site, addressing inquiries and resolving issues related to our iWAREHOUSE, Automation, and Operator Assist solutions.

* Serve as the primary subject matter expert (SME) in understanding and explaining software processes, features, and functionalities to produce accurate and reliable and clear documentation.

* Provide technical feedback throughout the software release process, including coordinating with development teams, conducting pre-release testing, and ensuring successful software deployments.

* Develop detailed and accurate release notes that document software changes, updates, bug fixed, and new featured, catering to both technical and non-technical audiences.

* Efficiently distribute software and its corresponding documentation to the needed parties and answer any questions that may arise regarding.

* Collaborate closely with engineering teams to identify, report, and prioritize software issues. Assist in devising and implementing solutions to address identified issues promptly.

* Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging materials.

* Understand the needs and background of different user groups and tailor both documentation and training accordingly.

* Create comprehensive training materials, including user guides, and tutorials to empower diver user groups in effectively using our product lines.

* Structure and organize documentation in a logical and user-friendly manner, ensuring that it is easy to navigate and search for information.

* Review and edit technical content as the SME for clarity, accuracy, and consistency, ensuring that it meets industry standards and best practices.

* Work individually to keep documentation up to date with software updates and new releases, revising content as necessary.

About the hybrid schedule:

* This is a hybrid role that will have a varying remote/in-office schedule based on engineering and customer needs. In office days will be at our headquarters in Greene, NY.

About you:

* Bachelors Degree in engineering, comparable science degree, or equivalent practical experience.

* Flexibility to travel up to 25% including internationally as needed.

* Strong customer service experience / background.

* Basic software understanding.

* Understanding of wireless networking and networking infrastructure.

* Additional knowledge of Raymond Material Handling equipment.

* Excellent presentation and communication skills, both written and verbal

* Proven ability to simplify complex concepts and make them accessible to diverse audiences.

* Strong interpersonal skills and the ability to establish rapport with participants.

* Proficient in Microsoft Office programs including Word, Excel, and PowerPoint.

* Willingness to learn new products at a fast pace.

* Flexibility to travel as needed.

* Works well in a team or individual environment.

About the total compensation package:

Salary - $72,000 - $96,600 per year. Compensation depends on the selected candidates education and experience.

Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

* Vacation available on day 1

* 10 paid holidays

* Medical and Rx Plan options

* Dental and Vision Plan options

* Employee Assistance Program (EAP)

* Flexible Spending Accounts (FSA) for medical and dependent care

* Life Insurance and AD&D

* Short-Term and Long-Term Disability

* Accident, Critical Illness, and Indemnity Insurance

* ID Theft Protection

* Comprehensive 401(k) retirement plan with company match

* Profit Sharing Plan based on annual profitability

* Long-Term Care Insurance

* Vacation, Sick, & Volunteer Time

* Tuition Aid Program