Field Support IT Administrator - Sunset Technologies : Job Details

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Our company is a small and growing technology company. We are dedicated to providing the highest level of service to dental practices and other types of healthcare offices across the country. Our mission is to help our clients feel Rest Assured, knowing that their practice is in good hands.

We are looking for dedicated professionals who share our passion for helping dental practices thrive. If you are looking for a challenging and rewarding career in the dental industry, we encourage you to apply for our open positions. Join us in our mission to help our clients feel Rest Assured!

Who is Sunset Technologies?

Sunset Technologies is the premier provider of tailored technological solutions and support for the dental sector, specializing in seamless integration and innovative advancements. We understand the critical importance of uptime - ensuring that a dental practice's systems are consistently operational, allowing the practice to deliver uninterrupted patient care and maintain optimal efficiency. Demonstrating a solid commitment to scalability, security, and continuous support, we empower practices to achieve maximum uptime and serve as trusted partners, guiding businesses through the complexities of technology, compliance, security, and operational excellence.

Responsibilities

Travel to client offices to execute hardware and software project installations

Assist with the administration of a network/server environment

Assist with hardware replacement, software updates, and office expansions

Monitor network performance

Act as Help Desk resource when not assigned project work

Perform testing to provide a diagnosis of issues

Perform routine updates and maintenance tasks

Build excellent rapport with the client

Problem-solve complex situations using a wide variety of internal and external resources

Complete detailed project walkthroughs and provide recommendations to Sales team to prepare for a given project

Communicate directly with client and project managers to effectively plan and execute project phases

Manage time entries and notes in tickets

Maintain a detailed knowledge of internal standards and best practices for installing new equipment

Qualifications

Minimum 1-year of customer service experience

Minimum 1-year of technical support experience

Excellent verbal and written communication skills

Ability to utilize PC and other tools to accomplish goals and activities

Displays outstanding customer service skills and professionalism

Displays excellent problem-solving skills

Strong written and verbal communication skills

Ability to multi-task and manage time efficiently

Ability to work independently and on a team

Methodical, organized and detail-oriented work habits

Availability for on-call work rotation

Continuously exhibit a Rest Assured mindset

Preferred Qualifications

Minimum 1-year of network administration experience

Additional Requirements

Successful completion of pre-employment assessments

Successful completion of initial training

Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.

Professional and friendly demeanor

Pays attention and adheres to company policies and procedures

Reliable vehicle

Valid driver's license

Background check

Perks:

Benefits – Vision, Medical, and Dental

401K with company match

Paid time off

Bonuses for stellar performance

Working in the healthcare industry

Available Shifts:

8am to 5pm

*PLEASE NOTE, THIS IS NOT A REMOTE POSITION

Job Type: Full-time