Field Support Spec-Associate-DIS - University of Mississippi Medical Center : Job Details

Hello,Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:* Provide all of your employment history, education, and licenses/certifications/registrations. You willbe unable to modify your application after you have submitted it.* You must meet all of the job requirements at the time of submitting the application.* You can only apply one time to a job requisition.* Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.* Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.Thank you,Human ResourcesImportant Applications Instructions:Please complete this application in entirety by providing all of your work experience, education and certifications/license. You will be unable to edit/add/change your application once it is submitted.Job Requisition ID:R00039320Job Category:Professional and TechnicalOrganization:SER-DIS-Field Support-HealthcareLocation/s:Main Campus JacksonJob Title:Field Support Spec-Associate-DISJob Summary:Under direct supervision, provides support of the installation and configuration of the end user computing environment, which consists primarily of user workstations (desktop and laptop), printers, and mobile devices. Provides tier 2 support of the end user computing environment. Assists in the asset management of the end user devices. Supports facility coordination associated with adds/moves/changes of end user devices. Insures that standard operating procedures and documentation are developed and maintained so that utilization of the end user devices and user productivity are maximized; confers with and advises others on policies and procedures.Education & ExperienceAssociate's degree in information systems or related field or equivalent combination of education/experience.Certifications, Licenses or Registration required: N/AKnowledge, Skills & AbilitiesKnowledge of the end user computer environment. Technical aptitude and project management skills. Troubleshooting, analytical, and problem resolution skills. Verbal and written communication skills. Interpersonal and customer service skills. Organizational skills. Ability to present technical information to non-technical audiences.Responsibilities* Assists others in ensuring procedures and documentation are developed and maintained so that utilization of the IT resources and user productivity are maximized.* Work with vendors to whom installation, configuration and tier 2 support of portions of the end user computing environment (e.g., printers) have been outsourced. Establishes standard operating procedures for vendor personnel and monitor compliance. Develops vendor performance metrics and review performance with vendor management on a regularly scheduled basis.* Helps to insure that appropriate policies and procedures are developed and followed for asset management of the end user devices. Asset management of end user devices includes procurement and inventorying, warranty management, tracking current location, recycling/re-deployment, disposal of obsolete devices, and cleaning (data removal) prior to re-deployment or disposal.* Assists supervisor in projecting long-range requirements for end user computing environments in conjunction with other technology services managers as well as business function managers. Keeps current on and evaluates new or emerging technologies. Recommends new technologies for deployment. Assembles annual capital and operating budget requests* The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.Physical and Environmental DemandsRequires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional bending, occasional lifting and carrying up to 50 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)Time Type:Full timeFLSA Designation/Job Exempt:NoPay Class:HourlyFTE %:100Work Shift:Benefits Eligibility:Grant Funded:Job Posting Date:12/6/2024Job Closing Date (open until filled if no date specified):12/21/2024