FIELD TECHNICAL REPRESENTATIVE - Dassault Falcon : Job Details

PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

* Maintain a line of communication and liaise with all customers within assigned geographical region

* Be available to provide technical assistance after hours and on weekends

* Assist the customer to troubleshooting and recommend corrective action for aircraft discrepancies

* Help provide customers with requested technical information or engineering dispositions

* Collaborate internally with specialists and others to provide accurate and timely information to the customers

* Onsite or remote AOG support as required following established processes for escalation and visibility

* Provide informal on-the-job training to customers as well as factory owned and Authorized Service Centers

* Suggest product/process improvements that will enhance aircraft operation, reliability/maintainability and safety

* Document issues and activities as per company policy in a timely manner

* Actively participate in Maintenance and Operation seminars

* Adhere to the No Pass On Policy of Technical Support

* Complete market/technical surveys, expense reports and incident reports in a timely manner

* Present technical information at company events to current and prospective operators

* On site Incident/Accident Investigation support for customer, airworthiness authorities and Dassault

* Maintain technical currency through regular training sponsored by Dassault

* Periodic support of Command Center overflow phone coverage

* Report any discrepancies in Dassault Aviation/Dassault Falcon Jet supplied manuals and submit recommendations on how they may be changed/improved

MINIMUM REQUIRED QUALIFICATIONS:

* Minimum of 5 years of business jet maintenance experience (preferably on Falcon EASy aircraft)

* Valid FAA Airframe and Powerplant Certificates (or equivalent)

* Good communication skills (verbal and written)

* Proficiency with MS Office Suite (Word, Excel, Outlook, databases)

* Two (2) years of college education (or equivalent)

* Flexibility of personal schedules

* Demonstrated strong customer service orientation

* Automobile driver's license

* Ability to operate independently and as part of a team from remote locations

* Ability to travel domestically and internationally, if necessary

DESIRED QUALIFICATIONS:

* Pilots license, FAA Inspection Authorization, Avionics experience, Teaching/Instructor experience