Field technical services Representative - HP : Job Details

Field Technical Services RepresentativeDescription -This customer-facing, non-exempt HP Printer field break/fix position provides a wide range of hardware support and related services specifically to HP's Print Products customers. This position is based in Southern California. This is a team-based group of self-starting, technical/mechanical delivery professionals. Each member of the team performs installation, repair, and relocation of various types of HP printers and related technology on customer sites, within a defined geography. A fast-paced, constantly changing environment requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success.This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HP's business in a profitable manner and within budget. It is imperative that the Field Service Representative understands the financial aspects and business impact of what they deliver, how, and why. Typical types of reactive, on-customer site service events include, but are not limited to: configuring hardware, software, and simple network components; installation; unit repair; and working with escalation personnel performing and assisting in technical action plans to remediate print issues.Demonstrated core competencies of success in this position are:Strong mechanical aptitude, working with tools and various alignment apparatus.Alignment with customer's business needs while maintaining HP's contractual commitments.Ability to logically and systematically troubleshoot various hardware problems on printers. May also involve third-party software, networks, and switches.Able to balance and prioritize multiple activities and issues.Successful cause and effect understanding of financial perspectives on the business.Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.Attention to detail and commitment to administrative responsibilities.Solid business-based decision-making skills, taking appropriate risks to ensure that both HP's and the customer's business needs are met.Independent thinking while adhering to standard technological/mechanical and business procedures.Industry/company knowledge that provides solid technology solutions and options to the customer.Ability to quickly and accurately evaluate a technical situation while managing operational challenges.Working independently and able to re-prioritize tasks/events/commitments quickly based on contract, customer, and business situations. Highly skilled at prioritization, planning, and working independently all within standard policies and business standards.Requirements:Able to bend, crawl, stoop, sit, lift, and move 50 pounds of weight.Availability to work both scheduled and unscheduled overtime.Participate in assigned work during non-traditional workdays, holidays, and shift work.Onsite customer-facing experience.Technical/mechanical hardware repair experience.Demonstrated technical/mechanical aptitude for learning new technology.High School diploma or equivalent, plus additional hardware technology training. College preferred.Dress: Business Professional: Black slacks and blue collared shirt.Benefits: Cell phone reimbursement and laptop/tablet will be provided.â ¢ Background checks will be completed. This may include, but is not limited to, employment history, education, drug, credit, and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check.Job - ServicesSchedule - Full timeShift - Shift 1, 0% premium (United States of America)Travel - NoRelocation - NoEqual Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation, or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement#J-18808-Ljbffr