Field Technician - Heavy Equipment Dealership - Cisco Equipment : Job Details

Description

Department:

Service

Reports To:

Service Manager

Location:

Odessa, Texas

Job Overview

Cisco Equipment Rentals is seeking a highly skilled and motivated Field Technician to provide exceptional service and maintenance for our fleet of heavy equipment. As a Field Technician, you will work directly at customer job sites to diagnose, repair, and maintain equipment, ensuring optimal performance and minimizing downtime.

The ideal candidate will have a strong mechanical background, excellent troubleshooting skills, and a commitment to customer satisfaction.

Key Responsibilities

Equipment Maintenance & Repairs

* Perform routine and preventative maintenance on a wide range of heavy equipment, including loaders, excavators, and backhoes.

* Diagnose mechanical, hydraulic, and electrical issues and implement repairs efficiently.

Customer Support

* Respond promptly to service requests at customer job sites.

* Provide clear communication to customers regarding diagnoses, repairs, and maintenance schedules.

* Ensure customer satisfaction by minimizing equipment downtime.

Documentation

* Maintain accurate service records, including repair logs, parts used, and labor time.

* Provide detailed feedback on equipment performance and potential issues to the Service Manager.

Safety and Compliance

* Adhere to all safety protocols and guidelines when working on equipment and job sites.

* Ensure compliance with company policies, local regulations, and industry standards.

Collaboration

* Work closely with the service team to prioritize and schedule fieldwork.

* Provide feedback on equipment usage and potential improvements to rental operations.

Requirements

Qualifications

Education:

* High school diploma or equivalent required; technical certification in heavy equipment maintenance or mechanics preferred.

Experience:

* 2+ years of experience in heavy equipment maintenance and repair.

* Hands-on experience with brands such as Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, John Deere, or similar equipment.

Technical Knowledge:

* Strong understanding of hydraulic, electrical, and mechanical systems.

* Proficiency with diagnostic tools and repair equipment.

Skills:

* Excellent problem-solving and troubleshooting abilities.

* Strong communication and interpersonal skills to interact with customers and team members.

* Ability to work independently and manage time effectively.

Licenses and Certifications

* Valid driver's license required; CDL preferred.

* Certifications in specific equipment repair (e.g., ASE, OEM certifications) are a plus.

Physical Requirements

* Ability to work in outdoor environments, including inclement weather.

* Capability to lift and move heavy parts and tools (up to 75 lbs.).

* Willingness to travel within the assigned territory and occasionally work extended hours & overnight

What We Offer

* Competitive hourly wages with opportunities for overtime.

* Comprehensive benefits package, including health, dental, vision, and retirement plans.

* Company-provided tools and equipment for fieldwork.

* Ongoing training and development opportunities.

Join Our Team

At Cisco Equipment Rentals, we take pride in providing top-notch service to our customers. If you are a skilled technician with a passion for heavy equipment and a commitment to excellence, we encourage you to apply.

Must have a complete set of tools required for the job, including tools up to a 1/2-inch socket. Specialized and oversized tools, laptops, and proprietary diagnostic tools will be provided by the company.