Field Technician - Cable One : Job Details

Job Description: At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. If you have never thought about a career as a Field Technician, it's time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities Cable One is your next and final stop. We offer a career, not just a job, and at a company that was named on Forbes' America's Best Midsized Employers  2021-2023! We strongly encourage women and veteran job seekers to apply! This role offers an extensive training program with both one-on-one and group training classes. Nervous about finding your way in a new organization? You will have access to mentors from across the company to ensure you are set up for success. Our Field Techs are also provided with a company truck and all the necessary tools to perform the job. We also provide uniforms, from hats to boots and everything in between. Our INCREDIBLY competitive benefits package includes 20 days (about 4 weeks) of PTO (Paid Time Off) per year, medical benefits that start on the first day of employment, a 401K match of up to 5%, and generous tuition reimbursement which increases with your tenure. You can even earn credits toward your associate degree while at work! Key Responsibilities Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer's equipment to the output of the first distribution amplifier.Ensure proper upstream and downstream signal levels at each termination on the customer's premises.Proactively suggest upgrades of existing services and educate customers on their new/existing equipment.Take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Value. Qualifications A good driving record and a valid driver's license in the state you are applying.Flexibility to work overtime and on-call as needed.Strong problem-solving skills and the ability to present solutions in a positive manner.Ability to work in small and confined areas; lift to 80 lbs.; work on a ladder; and work in all weather conditions.Demonstrated at least 3 months of customer service or related experience and/or training. The equivalent combination of education and experience is also acceptable.High school diploma or GED.Regular and predictable attendance is required. Core Competencies Committed: Values each customer while working hard to keep their business and support our communities.Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.Proactive: Understands customer needs and actively works to make their relationship with us seamless, easy, and rewarding.Personal: Knows our customers well, and tailors communications and interactions to address their needs and expectations. Benefits Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered: Medical, dental, and vision plans - start when you start!Life insurance (self, spouse, children)Paid time off (vacation, holiday, and personal/sick days)401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)Group Legal plan with Identity Theft Protection Additional Perks Tuition reimbursement (up to $5,250 in the 1st year)Free cable and internet services to associates who live in a serviceable areaCell Phone for work or monthly cell allowance providedVehicle and tools provided for daily work purposes, if residing within reasonable radius from office locationAnnual community support to various organizations across the U.S.Associate recognition & awards programsAdvancement opportunitiesCollaborative work environment We're an Award-Winning Organization! Forbes' America's Best Midsized Employers  2021-2023 Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. Stronger Together is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. Individuals hired into DOT regulated positions must meet and maintain the requirements under the Company's DOT program, including successfully completing and passing a road test examination, driver's record safety review, drug testing, DOT physical, and past employer safety performance history. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.#J-18808-Ljbffr