Field Technician - Hamilton Barnes 🌳 : Job Details

We are working with a leading Managed Service Provider (MSP) located in the vibrant NOLA area. They specialize in providing comprehensive IT solutions to businesses of all sizes, offering innovative technologies and exceptional service to help our clients thrive in today's digital landscape.

The Field Technician is responsible for supporting the integrity of customer and internal systems, as well as providing technical assistance to team members and customers.

This is a PERMANENT position that is ONSITE in New Orleans, LA.

Responsibilities

• IT Support relating to issues with the internal systems and network infrastructure
• IT Support relating to issues with the customer systems, hosted services, and cloud subscriptions
• Support services for Microsoft related technologies: Server, Desktop, Office 365, etc.
• Support services for virtualization technologies: VMware, Parallels, and supporting services
• Technical services and support at the Level 2 network level: WAN and LAN connectivity, firewalls, and security
• Support disaster recovery solutions
• Remote access solution support: VPN, Terminal Services, and Virtual Desktops
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
• Document maintenance for all computer systems and network infrastructure
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Required Skills

• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
• Diagnosis skills of technical issues ility to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization's key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment

If you're excited about this opportunity, apply today with your updated resume!