Financial Aid Systems Administrator - SUA 3 - Shippensburg University of PA : Job Details

Working Title Financial Aid Systems Administrator - SUA 3 Department Financial Aid & Scholarships Position Category Support Staff Posting Number SP00765 Position End Date (if other than Permanent) Hours per Week 37.5 Salary Range Anticipated salary of 60,147 annually and includes an extensive benefits package and tuition waiver for employees and dependents. Full/Part Time Full Time Type of Position Permanent

Position Summary Information

General Description/Position Purpose

The Financial Aid Systems Administrator manages the automation and development of the financial aid module of the Banner student information system (SIS) and is considered the functional lead for student financial aid on the Banner system team. This position will build and maintain all Banner queries, current student communications within the system, and automated processes. This position will be responsible for data inbound and outbound processes and will be responsible for packaging students with institutional, state, and federal aid programs. This position will be responsible for testing and implementing new functionality in the system and is the point of contact for system programmers.

The Financial Aid Systems Administrator provides financial aid systems support functions and analysis of data to support operations, needs assessment, and awarding; assists in the design and maintenance of business processes to meet end user requirements and federal, state and department regulatory mandates, rules, regulation, policies, and procedures. Serves as the first level help desk support for financial aid systems; provides training and support and serves as lead worker to the other classified staff in the area.

Essential Duties and Responsibilities

* Provides technical and systems support to Student Financial Aid staff; develops, documents, and maintains practices and processes for operations and system processing.

* Develops new technical processes, systems, and data query analysis to benefit financial aid students and staff.

* Collaborates with University IT staff and FA Systems Specialists at other PASSHE institutions to validate, verify and test all software and database upgrades to the student Financial Aid systems, and performs related troubleshooting and testing of the new functions.

* Plans and supports the development, implementation and testing of system enhancements and new systems. Works with University IT and other FA Systems Specialists to customize, maintain and implement the annual set up and rule writing procedure for Student Financial Aid applications, which includes but not limited to disbursement rules, System Application Products (SAP) calculations rules and packaging, etc.

* Develops and conducts routine tests to ensure the Student Financial Aid software systems are in working condition and complies with the various reporting agency requirements.

* Identifies operational needs to improve processes; recommends changes for increased efficiency and effectiveness in office operations, and to ensure state and federal data reporting requirements are met.

* Documents existing system processes, including workflow processes and procedures.

* Collaborate with Student Financial Aid staff to gather requirements for system improvements to work toward automation possibilities and data consistency.

* Develops quality assurance protocols and analysis to ensure that delivered solutions meet the needs of the Student Financial Aid Office as detailed in the system requirements.

* Develops schedules and implements training for Student Financial Aid staff on technology applications.

* Interacts with technology vendors and works with various departments on campus to ensure effective delivery of vendor services to the Student Financial Aid Office (i.e. Ellucian, CampusLogic, etc.).

* Tests new releases of software, reports, data integration processes and other related technical system upgrades.

* Represents the Office of Financial Aid at professional organizations or associations; serves on university-side committees as required.

* Provides support to other technical users in diagnosing and resolving problems associated with Student Financial Aid software; trains Student Financial Aid staff in the use of software applications.

* Troubleshoots, updates, modifies, and analyzes data and information systems to ensure compliance with regulatory needs and change and operational efficiencies.

* Communicates with personnel and various outside agencies as needed to exchange information and revolve issues and concerns.

* Responsible for executing, testing, and recommending system reports and assist University IT in developing new reports in Argos or other related reporting tools.

* Other duties as assigned.

Minimum Qualifications

Required qualifications:

A Bachelor's degree or equivalent combination of education and experience; and at least five (5) years of experience from which comparable knowledge and skills can be acquired.

Preferred Qualifications

Preferred Qualifications:

Degree in business administration, student personnel services, information technology, or a related area.

Experience of leadership skills working with professional and office support staff, excellent

organizational skills with the ability to work under pressure and meet deadlines, interacting

professionally with diverse personalities and excellent verbal and written communication skills are requested.

The successful candidate should demonstrate a strong working knowledge of federal and state financial aid regulations, strong interpersonal presentation skills; self-starter; able to work with minimum supervision when required; strong attention to detail; exceptional customer service and interpersonal and communication skills (written, verbal and presentation); knowledge of Banner, Slate, Argos or other related reporting tools and the Microsoft Office Suite a strong plus.

Posting Detail Information

Open Date 12/17/2024 Close Date 01/01/2025 Open Until Filled Yes Special Instructions Summary

For full consideration candidates should apply online at with acceptance of materials by January 1, 2025. Materials submitted in other formats including paper documents will not be considered. All applications and inquiries will remain confidential. Shippensburg University of Pennsylvania is an equal opportunity employer and, in compliance with federal and state laws and university policy, is committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, or gender identity. Individuals from traditionally underrepresented populations are encouraged to apply.

Additional Information

All Shippensburg University employees are expected to demonstrate an understanding of and commitment to the University's core values of teamwork and collaboration, dependability, initiative, problem solving, and clear communication. University employees are expected to demonstrate good interpersonal and communication skills with all members of the campus community. They will strive to maintain integrity, effectiveness, and efficiency by upholding customer service throughout all levels of performance.

University employees may work closely with individuals of diverse backgrounds and race, as well as those of differing religious affiliations, sexual orientation, and gender. They are expected to treat individuals with respect and uphold an environment that is free of prejudicial, discriminatory, or harassing conduct.

Safeguarding confidential, personal data and/or records of employees, students, customers, and other related constituents is the responsibility of all University employees. It is the duty of all members of the University community to take part in the maintenance of a safe campus.