Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Responsibilities:
Engage clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.Accurately and efficiently process cash transactions for clients as needed.Have deep conversations with clients to gain in-depth knowledge of financial and life priorities and connect clients to solutions that meet their financial goals.Key Responsibilities:
Execute the bank's risk culture and strive for operational excellence.Build relationships with clients to meet financial needs.Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.Grow business knowledge and network by partnering with experts in small business, lending, and investments.Manage financial center traffic, appointments, and outbound calls effectively.Drive the client experience.Manage cash responsibilities.Required Qualifications:
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.Collaborate effectively to get things done, building and nurturing strong relationships.Display passion, commitment, and drive to deliver an experience that improves clients' financial lives.Confident in identifying solutions for new and existing clients based on their needs.Communicate effectively and confidently, comfortable engaging all clients.Ability to learn and adapt to new information and technology platforms.Confident in educating clients on how to conduct simple banking transactions through self-service technologies.Apply strong critical thinking and problem-solving skills to meet clients' needs.Efficiently manage time and capacity.Focus on results while acting in the best interest of the client.Flexible to work weekends and/or extended hours as needed.Desired Qualifications:
Experience in financial services and knowledge of financial services industry, products, and solutions.One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.Six months of cash handling experience.Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration, or finance.Skills:
AdaptabilityBusiness AcumenCustomer and Client FocusOral CommunicationsProblem SolvingAccount ManagementClient Experience BrandingClient ManagementClient Solutions AdvisoryRelationship BuildingBusiness DevelopmentPipeline ManagementProspectingReferral IdentificationReferral ManagementMinimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details:
Pay range: $72,500.00 - $103,800.00 annualized salary, offers to be determined based on experience, education, and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits:
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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