Financial Service Collection Specialist - FH Cann & Associates : Job Details

Description SummaryFHC is a growing company, and we want you to be part of it. We have been in business for over 20 years, are family-owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experiences and services while complying with federal and state guidelines. FHC offers comprehensive training, opportunities for career advancement, a collaborative working environment, and the ability to learn and use new applications and databases. Our safety protocols meet or exceed mandated standards. FHC offers paid holidays, sick time, and competitive vacation time.Essential functionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Establish contact with borrowers to discuss delinquencies and offer available solutions
• Locate/skip-trace borrowers using state of the art skip-tracing tools combined with internet access
• Record accurate and detailed notes, update account status and borrowers' information
• Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
• Adhere to consumer protection laws and FHC's standard practices and policies.

Position Requirements Competencies

• Must possess excellent verbal negotiation, customer service and communication skills
• Well organized, results driven, and able to work in a high volume and fast-paced office environment
• Ability to resolve challenging situations calmly and professionally
• Excellent time management
• Applicants may be required to pass a background check.
• Ability to work required full time schedule; 3 shifts 8am-4:30pm and 2 shifts 11:30am-8pm per week.
• Attendance and punctuality are a must. Reliable transportation is required.

Work environment

• In-Office/ Call Center

Working from Home Requirements:

• Role does not support remote work

Physical/Mental Demands

• Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

• Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

Preferred Education and Experience

• Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat
• High school diploma or equivalent
• Experience in Debt Collection, Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or Administrative preferred, but not required

Security Clearance Requirements

• May be required to pass Federal background screening and/or state level criminal background screening.

This job description provides the basic requirements for this role and may include additional functions not listed.An Affirmative Action / Equal Opportunity EmployerF.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.If you need an accommodation as part of the employment process, please contact Human Resources at [email protected] you want to view the Know Your Rights poster, please choose your language: English Spanish If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language: English SpanishFull-Time/Part-Time Full-Time EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law.If you need accommodation as part of the employment process, please contact Human Resources at [email protected] Corporate Exempt/Non-Exempt Non-Exempt Location North Andover Category Credit and Collection Shift Rotating Days and Evenings Position Financial Service Collection Specialist Req Number CRE-24-00008 Open Date 11/27/2024 This position is currently accepting applications.