Fire Alarm Service Technician - Impact Fire Services : Job Details

This position reports to the Fire Alarm Manager or their designated Agent. The Fire Alarm Service Technician will be responsible for troubleshooting and repairing deficiencies and service on a variety of fire alarm system devices in a professional and timely manner. The Technician will be expected to meet weekly service and productivity goals. You will also be responsible for maintaining a clean, well-organized vehicle and ensuring a safe environment for his/herself, co-workers and customers.

Job Responsibilities

• Manage their time to complete the maximum amount of service and repairs while maintaining a high level of quality.
• Protect and maintain company equipment.
• Complete service reports on company tablet and ensure information is correct on deficiencies and repairs
• Achieve any weekly productivity goals assigned by the Fire Alarm Manager or designated Agent.
• Learn applicable fire protection codes and obtain applicable state licensing.
• Protect and maintain company equipment.
• Work in a safe manner as outlined by company safety procedures including the driving, personal protective equipment, and lockout/tag-out policies.
• Maintain their vehicle in accordance with company procedures and ensure it is clean and organized.
• Perform any other tasks assigned by the Fire Alarm Manager or Agent.

Job Qualifications:

• Prior fire alarm service experience required.
• CSA FA2 license a plus but not required.
• Applicable licensing and certification required by National, State and Local codes.
• Ability to learn applicable installation, inspection, and servicing codes.
• Ability to participate in on-call rotation.
• A strong work ethic and professional appearance.
• Excellent communications, and customer service skills.
• Possess a valid driver's license and driving record that meets company requirements.

Preferred Qualifications

• Applicable experience either in the fire protection industry or the commercial customer service business in some capacity.
• A fire alarm systems background or a background working as a licensed electrician.
• Ability and willingness to obtain NICET and other trade specific certifications as necessary.