Fire Alarm& Sprinkler Inspection Coordinator - Johnson Controls : Job Details

Be part of the future!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to making a difference.What we offer:Competitive Starting PayPaid TrainingGlobal Advancement OpportunitiesCompany Vehicle (as applicable)Referral BonusesComprehensive BenefitsMedical/Dental/Vision insuranceHealth Savings Account (HSA)Life Insurance401(k) savings plan with company matchShort-Term and Long-Term DisabilityEmployee Assistance ProgramWellness ProgramAnd More!What you will do:The qualified candidate will be integral in the continued success and growth of the district's service inspection department. This position requires a high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills. Attention to detail and excellent communication skills are required.How you will do it:Perform a variety of customer service/dispatching scheduling and administrative duties via telephone and email as required to receive, screen, record, prioritize, assign, and close customer requests for life safety systems inspections.Help reassign work as needed, making judgments based on current workloads & priorities.Contact customers to communicate status changes.Coordinate with subcontractors to perform work, place work orders, process purchase orders, and complete invoicing.Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.Validate and perform invoicing transactions for inspection calls in Oracle based computer systems daily. Utilize extensive administrative, business and process knowledge in a variety of areas to support one or more departments.Participate in accounts receivable activities and provide backup customer call handling, as needed. Interface with clients to create service work tickets and coordinate technician activities. Provide administrative, day-to-day support in the service operational areas.Utilize various software programs to accomplish daily operational tasks.Other duties as assigned.What we look for:RequiredAssociate's Degree, Certification, or proven equivalent professional administrative experience.1+ years administrative experience.Must be able to pass a pre-employment background and drug screening.PreferredExperience in Fire and Security or other major industries a plus.Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, and PowerPoint.Excellent verbal and written communication skills.A strong work ethic and ability to communicate effectively with internal and external stakeholders.Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment.Customer service mindset and high interpersonal savvy.Consistent pleasant and professional demeanor toward all levels of team members.Ability to complete assigned tasks with a minimum of guidance and oversight.Ability to prioritize multiple tasks.#J-18808-Ljbffr