Fire Incident Responder - Prime Partners : Job Details

Join a dedicated team committed to ensuring people receive fair insurance settlements. With a legacy since 1997, we combine state-licensed expertise with an in-house assortment of legal professionals, construction estimators, accountants, and adjusters. We're not just about claims; we're about people. Join us as we advocate for transparency, equity, and the rightful interests of our community.

Role Overview:

Join our dynamic team as a Fire Incident Responder, where you will play a pivotal role in responding to fire incidents and supporting property owners during their time of need. This role combines emergency response, sales acumen, and relationship management to create revenue opportunities and serve as a champion for our clients.

Responsibilities:

Emergency Response:

• Listen to scanners and use our specialized app to receive real-time fire alerts.
• Respond quickly to fire incidents, often requiring availability during off-hours, including nights and weekends.
• Arrive at fire scenes to offer immediate assistance and consultation to affected property owners.

Client Support:

• Provide empathetic and professional support to property owners experiencing significant loss.
• Serve as the primary point of contact, guiding clients through the initial stages of recovery.
• Clearly communicate the suite of emergency and restoration services offered by our firm.

Sales and Business Development:

• Leverage your sales background to identify and capitalize on business opportunities.
• Establish and maintain positive relationships within the local community and with referral sources.
• Actively participate in business development outreach, expanding our commercial client base through networking and community events.

Project Management:

• Oversee fire restoration projects, ensuring timely and high-quality service delivery.
• Utilize CRM and project management software to track projects and manage client interactions efficiently.

Qualifications:

Experience:

• Background in sales, independent adjusting, or fire restoration/mitigation is highly desirable.
• Strong understanding of insurance policies and emergency response protocols.

Skills:

• Excellent communication and interpersonal skills to build and maintain client and industry relationships.
• Ability to respond quickly and effectively to emergency situations.
• Proficiency in CRM and job management software.

Personal Attributes:

• Professional demeanor and appearance.
• Strong work ethic with the ability to handle the exhausting nature of the job.
• Eagerness to serve as a client's champion during difficult times.

Additional Information:

• Must be on call 24/7 to respond to emergencies.
• Regular travel to fire incident sites is required.

QUALIFICATIONS / COMPETENCIES

• Understanding of insurance industry standards, policies, applicable laws, and regulations.
• Bachelor s degree in business management-related fields or equivalent education, training, and work-related experience.
• Excellent written and verbal communication skills.
• Ability to present technical matters in simple terms for non-technical individuals.
• Proficiency in Microsoft Office and Xactimate.
• Strong organizational and interpersonal skills.
• Goal-oriented and comfortable working with metrics.

SALARY & BENEFITS

In addition to a phenomenal career opportunity, we offer an excellent benefits package including:

• Competitive salary of $90k - $100k commensurate with experience.
• Commission + base salary + bonus.
• 401k (3% non-elective).
• Health and dental insurance options.
• Car & phone allowance.
• Generous paid holidays and paid time-off policy.
• Career advancement and development opportunities.

WHY WORK WITH US

Our core values G.R.I.T. embody what it means to be part of our team:

• Go-Getters: Pursue truth and fairness with speed and expertise. We are responsive, proactive, and committed to prompt, professional service.
• Relationships First: Our business thrives on deep connections with clients, colleagues, vendors, and insurance representatives. We nurture these relationships with care and respect.
• Investigations: Conduct deep-dive investigations, mastering the complexities of property damage claims with precision and rigor. We embrace challenges and set our service above the rest.
• Truth: Seek the truth in every loss. We claim only what's owed nothing more, nothing less. In the pursuit of truth, we serve as champions for our clients.